Tech Lead – Customer Success (Valencia)

Tech Lead – Customer Success (Valencia) At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a healthy baby. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. Build Things the Right Way (Together) We’re looking for a Tech Lead who enjoys guiding people as much as guiding technology. You’ll balance strong technical leadership with pragmatic delivery, partnering closely with a Digital Product Owner to turn product goals into robust technical solutions. You’ll lead the engineering approach, ensure quality and security, and help the team move fast without compromising on long-term health . Location: Parque Tecnológico, Paterna, Valencia, Spain Your Mission Your mission is to lead the technical direction and architecture of the Customer Success domain, enabling the team to deliver high-quality, secure, and scalable solutions efficiently and sustainably. You will ensure that short-term product and delivery priorities are balanced with the long-term technical health, maintainability, and evolution of the products, while fostering strong engineering practices and effective collaboration across teams. What You’ll Do Design and evolve the technical architecture of the product Break down features into technical tasks and concrete implementation approaches Lead sprint planning and technical refinement Ensure ci/cd and operational practices are in place Collaborate with platform, security, and enterprise architecture teams Mentor developers and raise the technical bar across the team Identify and mitigate technical risks, dependencies, and debt Support incident resolution and root cause analysis What You Bring Strong hands-on experience as a senior engineer or technical lead Experience of acting as a technical lead in agile or product teams Solid understanding of cloud-native architectures and integrations Ability to make clear technical decisions and explain trade-offs A pragmatic mindset: progress over perfection, but never reckless Nice to Have Experience with healthcare interoperability standards (e.g., FHIR) Regulatory/compliance domain experience (GxP, 21 CFR Part 11, HIPAA, GDPR) Containerization and orchestration (Docker, Kubernetes, Azure Container Apps) Advanced observability tools and APM solutions Spanish would be a plus Background & Experience Strong background as a senior engineer, developer, or technical architect Experience leading and coaching engineers in product-oriented teams Proven ability to run effective delivery teams and establish healthy ways of working Solid understanding of cloud platforms, integrations, and modern architectures Ability to collaborate with Enterprise Architecture on standards and constraints Experience working in enterprise-scale or regulated environments is a plus Why Join Us? Work on real-world products where technology has a direct impact on the business, laboratory operations, and ultimately patient outcomes. Join an IT organization that is investing in modern technologies and giving engineering teams a strategic role in the company’s growth. Have a clear mandate, ownership, and the opportunity to influence technical decisions and ways of working. Collaborate closely with Product Owners, Architects, Security, and Platform teams in an international environment. Be part of a culture that values engineering quality, innovation, collaboration, and sustainable development. Benefit from a hybrid working model, flexible working hours, and private health insurance. * Please note that the interview process will be conducted in English. Vitrolife Group is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Applications will be reviewed on an ongoing basis, so please submit your application as soon as possible. We are currently approximately 1 130 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a healthy baby. The Vitrolife share is listed on Nasdaq Stockholm. Department IT Locations Valencia Remote status Hybrid Employment type Full-time About Vitrolife Group Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We are supporting our customers by improving their clinical practice and the outcome of the patient’s fertility treatment. Currently, we are approximately 1,100 people worldwide, headquartered in Gothenburg, Sweden. Vitrolife Group’s products and services are available in more than 125 countries, through our own presence in more than 25 countries and a network of distributors. We are a sustainable market leader and aim to be the preferred partner to the IVF-clinics by providing superior products and services with the vision to enable people to fulfill the dream of having a healthy baby. The Vitrolife AB (publ) share is listed on the Nasdaq Stockholm.