Tech Support Engineer

All applicants are required to complete this form. Applications submitted without the form will not be considered: https://forms.gle/bXEKJnGLqwcT6V65A

Introduction:

East Consulting, headquartered in Boston, is a pioneering Employer-of-Record (EOR) company with a base in Islamabad, Pakistan. As an EOR, we handle all aspects of employment for businesses, allowing them to hire employees in different locations outside their legal jurisdiction. Our core services encompass both technical and non-technical recruitment, ensuring that our partners in North America have access to top talent for their diverse needs.

Introduction to Client:

Red Beard Technology Solutions is a growing Managed IT Services Provider (MSP) delivering responsive, reliable IT support to small and mid-sized businesses. Our Support Team is committed to providing exceptional customer service while helping clients maintain secure, reliable, and productive technology environments.

We value people who are resourceful, dependable, and customer-focused. The ideal candidate enjoys helping others, communicates clearly, works well as part of a team, and takes pride in seeing issues through to resolution. If you're passionate about technology, eager to learn, and enjoy supporting businesses with reliable IT solutions, we'd love to hear from you.

Responsibilities:

• Provide remote technical support for Windows, MacOS, Microsoft 365, Google Workspace and business applications.
• Troubleshoot desktop, laptop, printer, hardware, software and end-user issues.
• Troubleshoot server and hosted service issues.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive and Entra ID.
• Administer and support Google Workspace environments.
• Perform user onboarding, offboarding, licensing and account administration.
• Assist with cloud-to-cloud migrations, workstation deployments, hardware refreshes and other client projects.
• Utilize Remote Monitoring and Management (RMM) tools to proactively monitor and maintain client environments.
• Troubleshoot networking issues including DNS, DHCP, VPN connectivity, wireless networking and firewalls.
• Document work thoroughly within the PSA and IT documentation systems.
• Escalate complex technical issues when appropriate while maintaining ownership through resolution.
• Deliver friendly, professional and timely customer service to clients.

Requirements:

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Information Science, or a related field.
• Minimum 2 years of experience in a help desk or remote IT support role.
• Excellent written and verbal English communication skills with strong troubleshooting and analytical skills.
• Experience supporting Microsoft 365 environments.
• Experience supporting Windows 10/11, macOS and Linux/Unix operating systems.
• Experience with Google Workspace administration.
• Experience with Remote Monitoring and Management (RMM) platforms and PSA tools (e.g., Datto RMM, NinjaOne, ConnectWise Automate, Autotask, HaloPSA, ConnectWise Manage, or similar).
• Experience with Microsoft Intune and Windows Autopilot.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, Wi-Fi and common networking concepts.
• Familiarity with endpoint security, multi-factor authentication (MFA), antivirus, backup and disaster recovery solutions.
• Ability to work independently in a fully remote environment with reliable high-speed internet.
• Willingness to work rotating shifts.
• Experience working for a Managed Services Provider (MSP) is preferred.
• Relevant Microsoft, Google, CompTIA, or other industry certifications are preferred.

Salary Range:

• USD 650-1000/month

Additional Details & Perks:

• Remote
• Comprehensive Medical Coverage
• PTO
• Gym Membership Discount

We are committed to making East Consulting a more diverse and inclusive workplace. We are continuously making changes to ensure that all voices, especially those of minorities, are heard, supported, and celebrated. Our efforts go beyond hiring—we provide every employee with ongoing training, support, and development throughout their East Consulting career, including specific training focused on inclusivity.

To all recruitment agencies: East Consulting does not accept agency resumes. Please do not forward resumes to our employees. East Consulting is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company.