Tech Support Representative
- Hiring from
- Costa Rica
- Work type
- Hybrid
- Posted
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Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.
Summary
The Customer Service Analyst is responsible for providing functional support to achieve best-fit resolutions for customer inquiries and issues related to the client’s platform. This role involves adhering to highest standards of customer service, empathy, and application of active listening techniques. The analyst investigates and solves problems, following detailed client-approved instructions and escalating issues or seeking advice when faced with complexity not covered in standard working procedures. Additionally, he/she maintains proper documentation and follows through on all interactions based on client-set standards. Last but not least, the Customer Service Analyst is expected to engage in ongoing education and training on the processes and related tools/systems to effectively perform his/her responsibilities
Role Responsibilities
Engage in customer service activities, via email and phone and chat
Address customer inquiries and concerns promptly, professionally and with a high level of empathy
Investigate and resolve customer queries efficiently, ensuring a high level of customer satisfaction
Utilize company resources and internal systems to provide accurate and timely issue resolution
Provide customers with relevant information to prevent future inquiries and enhance their overall experience
Maintain organized and up-to-date customer records
Collaborate with the team to share insights and best practices for enhancing customer satisfaction
Required:
+6 months at Tech Support roles
English at B2 level
Strong customer focus (experience in Customer Service, Sales would be an asset)
Strong communication skills (written and oral)
Analytical and problem solving skills
Microsoft Office package knowledge
Experience in using CRM solution is nice to have
What we offer
Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Reinvent with Accenture
Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.
Explore your next step at Accenture
Join a team of Reinventors
Belong. Grow. Thrive.
Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo
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