Technical Account Developer/Account Manager

About us: Travelfusion is the world's largest travel technology and distribution company powering the majority of low-cost flights booked globally via the most popular online travel agents. If you’ve ever booked a low-cost flight via an online travel agent (OTA) it was probably powered by Travelfusion. We offer a set of APIs/services which enhance the capability of communications between airlines and OTAs; in addition we have developed in house a range of products which manage payments and reconciliations for millions of airline tickets. The Role: The Technical Account Manager will play a vital role in providing advanced, complex technical support and will be the “go-to” expert in ensuring that customers’ complex technical issues are investigated and resolved efficiently to ensure a first class customer experience. What you'll be doing: Partner & Relationship Management : Manage end-to-end technical relationships with 1st and 2nd tier partners, partnering with internal Product, Ops and Commercial teams to drive delivery and build productive, long-term partnerships. Technical Escalations & Resolution : Take full ownership of technical escalations, identifying and resolving issues to ensure seamless partner operations. Strategic Product Growth : Champion our partners needs while collaborating with product and development teams, using technical rationale to influence roadmaps and resolve bottlenecks. Product Expertise : Become a trusted expert with our APIs and products of the product suite and APIs to provide expert support and strategic advice. Workflow Optimization : Streamline technical workflows and coordinate across departments to implement improvements and execute new initiatives. Resource Creation : Create clear, concise communication resources tailored to partner needs and technical comprehension. Workflow Optimization : Assess bottlenecks for technical issues within teams to streamline and simplify workflows while coordinating with other departments to execute new ideas or approaches and achieve improvement goals About you : Experience : Proven background in software development or engineering. Technical Knowledge : Skilled in Java with a strong understanding of system architecture and technical integrations. Communication & Customer Focus : Excellent written and verbal communication skills, with the ability to translate complex technology specifications for a diverse range of stakeholders Self-Management : Proactive self-starter capable of managing multiple priorities and delivering results in a fast-paced environment. Problem Solving : Strong analytical skills with a focus on finding creative, efficient technical solutions. Industry Knowledge : Experience in the travel or tech industry is highly preferred. Professional Background : Experience in customer-facing technical roles or a strong desire to transition into account management. Professional Background : Customer facing experience would be ideal or a strong desire to move into a more customer focused role. #LI-CL1