Technical Account Manager

Account Growth Specialist Want to play a key role in driving adoption, increasing utilisation, and unlocking growth within a major account? Join us to make a real impact! Who are we? At Omniplex Learning, our mission is simple - to help organisations unlock their potential through exceptional digital learning, all in one place. We’re looking for an Account Growth Specialist to join our Commercial team, focused on driving adoption, increasing utilisation, and unlocking growth within a key enterprise customer. You’ll play a key role in developing customer relationships and identifying opportunities that drive measurable commercial outcomes. What will you do? You’ll play a key role in growing one of our key enterprise accounts by driving product adoption, increasing utilisation, and identifying commercial opportunities. Drive adoption and utilisation of our Localisation solution across different teams, ensuring customers get maximum value Identify commercial growth opportunities through usage trends, customer needs, and engagement insights Build strong stakeholder relationships to expand usage across teams, regions, and use cases Deliver demonstrations, webinars, and enablement sessions to increase awareness and product engagement translate customer objectives and challenges into actionable plans that drive product adoption and value Collaborate with Sales, Customer Success, and Marketing teams to support account strategy and optimise customer outcomes Who are we looking for? We’re looking for a commercially minded individual who enjoys driving growth through customer engagement, insights, and relationship-building. Experience in a commercial, sales, customer success, or account-facing role working with mid-market/enterprise accounts Strong communication skills and confidence engaging with senior stakeholders Interest in using data, insights, and customer behaviour to identify growth opportunities Proactive mindset with a focus on driving adoption and increasing customer value Ability to work cross-functionally and manage multiple priorities effectively Strong problem-solving skills, with the ability to connect customer goals to solution outcomes and growth opportunities What’s in it for you? • A competitive salary reflective of your experience • Hybrid working model , with 2-3 days a week based in our office in St Albans • 25 days annual leave plus bank holidays, and your birthday off • Inclusive Private Medical Insurance and mental health support • Group Life Insurance • Enhanced family friendly policies • Regular social events and team activities Remote status Hybrid St Albans