Technical Account Manager

Technical Account Manager Commercial & Delivery Reports to: Head of Commercial Location: Malta or Cyprus Employment Type: Full-time, Permanent Work Model: Hybrid PEOPLE HUNT is hiring on behalf of our client Our client is an established B2B iGaming technology company supplying online casino and sportsbook operators with a Player Account Management platform, a games aggregation layer carrying more than 7,500 games from over 100 studios through a single API integration , sportsbook solutions, turnkey casino platforms, managed services, and proprietary gaming content. Operating across regulated and emerging markets worldwide, the company is privately owned, internationally growing, and offers an environment where every team member has a visible impact on the business. The Role Every operator our client signs has to be integrated, certified, launched, and kept live. This role owns that journey - and serves as the technical bridge between the platform and the partner's engineering teams. As a Technical Account Manager , you will take operators from signed contract through integration, certification, and go-live, then own their technical stability throughout the partnership. You'll also support onboarding new game studios into the aggregation platform. This is a hybrid role by design: technical enough to confidently lead integration calls with partner engineers, and commercial enough to understand when a technical issue becomes a business issue. You'll work closely with Account Managers, Product, Platform Engineering, QA, and Operations teams. Time from signed contract to first live bet is one of the company's key success metrics - and you'll play a critical role in achieving it. What You Will Own Integration & Launch Own the end-to-end integration lifecycle: kick-off, technical scoping, documentation, sandbox access, credential provisioning, testing, certification, and go-live. Guide partners through API integration, including game launch, session handling, wallet models, currencies, languages, free rounds, tournaments, and jackpot participation. Coordinate across Product, Platform Engineering, QA, and Operations to keep integration projects on track. Manage multiple integration projects simultaneously. Support onboarding of new game studios into the aggregation platform and certify their content for distribution. Ongoing Technical Ownership Serve as the primary technical contact for your portfolio of partners. Manage technical incidents, provide timely communication, and deliver clear root-cause analysis. Monitor platform health, including latency, error rates, game launch failures, wallet timeouts, and settlement discrepancies. Manage configuration including jurisdiction availability, RTP settings, feature-buy options, bonus configurations, and reporting access. Support integrations with payment providers, KYC, fraud prevention tools, and other third-party services. Commercial & Product Contribution Work closely with Account Managers to identify technical upsell opportunities. Act as the voice of the customer internally by highlighting recurring integration challenges. Improve integration documentation, onboarding materials, sandbox tooling, and certification processes. Support Sales during technical calls, product demonstrations, and RFPs. What You Will Bring Essential 2–5 years of experience in Technical Account Management, Integration Management, Technical Support, or Solutions Engineering within the iGaming industry. Experience working for a game studio or game aggregator is a significant advantage. Strong understanding of REST APIs, JSON, webhooks, authentication methods, and API troubleshooting. Knowledge of online casino architecture, including PAM, RGS, aggregation, wallet models, session flow, bonus engines, and settlement. Strong troubleshooting and analytical skills. Excellent communication skills with both technical and non-technical stakeholders. Experience coordinating multiple concurrent projects across international teams. Based in, or willing to relocate to, Malta or Cyprus. Fluent English. Advantageous Hands-on aggregator integration experience. SQL knowledge and experience using BI tools. Experience with Jira, Confluence, Postman, Grafana, Kibana, Salesforce, or HubSpot. Knowledge of test-house certification and regulated market technical standards. Basic scripting and automation skills. Additional languages, particularly Russian, Spanish, Portuguese, or Mandarin. How Success Will Be Measured Time from signed contract to first live bet. Successful delivery of integrations against committed timelines. Time to certified distribution for newly onboarded studio content. Incident response and resolution times. Quality of root-cause analysis. Reduction in recurring technical issues. Partner technical satisfaction. Continuous improvement of documentation and integration tooling. What Our Client Offers Competitive base salary with a performance bonus. Hybrid working model in Malta or Cyprus. Relocation support where applicable. Direct collaboration with senior engineering and technology leadership. Career progression into Solutions Architecture, Engineering, or Commercial leadership. Private health insurance. Learning & development budget and support for technical certifications. Travel opportunities to partner sites and industry events. All applications will be handled with strict confidentiality. Our client is committed to equal opportunities and welcomes applications from qualified candidates regardless of background. Adjustments during the recruitment process can be provided where needed. If you're interested in learning more, apply today or contact PEOPLE HUNT for a confidential conversation. Locations Limassol, San Giljan Remote status Hybrid