Technical Account Manager

Salary Range: $80,000.00 To $95,000.00 Annually Technical Account Manager Job Description Title Technical Account Manager Description BlueAlly is seeking a Technical Account Manager (TAM) to serve as a trusted, dedicated point of contact for our managed services clients. In this role, you'll act as a concierge-level liaison between BlueAlly's technical teams and client stakeholders — consolidating administrative overhead, streamlining communication, and driving enterprise program management so our clients can focus on their core business with confidence. This is a relationship-driven, strategically minded role for someone who thrives on solving problems before they become issues and who takes genuine ownership of client success. Responsibilities Discover Develop and maintain deep functional knowledge of each client's business operations, goals, challenges, and infrastructure Fully integrate and embed with client teams to build lasting, trust-based relationships Participate in executive and senior technology leadership planning sessions Understand client workflows, processes, policies, and procedures — and, most importantly, their people Communicate proactive guidance and technology recommendations aligned to client needs, as defined by others. Assess Ensure BlueAlly's services remain aligned with each client's prioritized business objectives and initiatives Lead regular technical business reviews to maintain strategic alignment Monitor business and technology trends, offering focused solutions where relevant Assess business risk and identify opportunities within the client's technology environment Strategy Communicate strategic guidance by connecting BlueAlly's products and services to industry best practices and client needs, as determined by others. Help mitigate risk through effective use of BlueAlly's managed services platform Technical Program Management Establish program milestones, maintain alignment, and drive efficient execution Serve as the single, unified point of communication for client-facing technical matters Build program charters, define roles, tasks, and success metrics Ensure clarity, alignment, and focus on each client's priority initiatives Create and maintain business and technical documentation for planning and reporting purposes Position Requirements Proven experience in a client-facing technical account management, IT service delivery, or managed services role Strong understanding of IT infrastructure, cybersecurity fundamentals, and enterprise technology environments Excellent relationship-building and communication skills, with the ability to translate technical concepts for business stakeholders Demonstrated ability to manage multiple client relationships and competing priorities simultaneously Experience supporting budget forecasting, financial reporting, or vendor/service documentation A proactive, solutions-oriented mindset with strong attention to detail Education College degree preferred Work Conditions 40-hour week and availability during standard office hours Location (Remote/Hybrid), etc. Travel expected (50 %) Computer-based position, sitting for extended periods of time (leading/attending virtual meetings) Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.