Technical Account Manager

Key Responsibilities

• Lead, own and present IT roadmaps and strategic plans aligned with clients’ business goals.
• Support the BDM, AM or AD in customer discoveries, presentations and closing meetings.
• Work with Presales team to develop proposals and presentations to meet the customers' requirements.
• Create and confidently deliver technical presentations, sales proposals/commercial and high-level technical documentation.
• Attend meetings with customers to determine technical and business requirements and ensuring that all required information is collated prior to producing a solution.
• Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the Presales and technical teams on best practice and suitability.
• Meet individual KPIs in relation to opportunity conversion, both volume and value, and NRR across all assigned clients.
• Identify opportunities for upselling and cross-selling additional services and solutions.
• Identify business drivers and highlight risks involved to the customer and Focus Group
• Sell technical solutions to the customer with professionalism and enthusiasm.
• Provide accurate and timely management information, specifically around pipeline management and customer health.
• Interface with the Presales, Delivery & Project teams, articulating customer requirements, to ensure smooth transition from Sale to Delivery.
• Conduct regular meetings with clients to maintain the momentum of the IT roadmap delivery, and advise clients on best practices, IT strategies, and technology trends.
• Develop and maintain strong relationships with assigned clients.

Skills, Knowledge and Expertise

• From a relevant technical background, ideally within an MSP environment such as pre-sales, project management or technical delivery.
• A solid technical understanding of core product sets including M365, Azure, AVD, Windows Server and associated storage/hardware solutions, Networking Solutions including HPE, Meraki and SonicWALL.
• Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• A solid understanding of Cyber technologies such as Zero Trust, SASE, CASB, EDR/XDR, Managed SOC, vulnerability and pen testing, Cyber Essentials Plus and ISO27001.
• Experience in designing and delivering technical solutions in SME to Enterprise businesses.
• Full drivers licence and willingness to travel to client sites.
• Experience in producing high-quality commercial proposals including design, solution overview and pricing.
• Ability to cope under pressure and prioritise work accordingly.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proven track record in managing and growing client accounts.
• Strong organizational skills and attention to detail.

Benefits

• Salary up to £50,000 DOE I £4,800pa car allowance I OTE £75k-£80k
• Holiday Allowance - 24 days + bank holidays + birthday leave.
• Hybrid working options - performance depending.
• Enhanced maternity, paternity and adoption leave.
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.