Technical Account Manager: Advanced Materials

Technical Account Manager: Advanced Materials

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element, Element [E]
IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

Technical Account Manager: Advanced Materials Business Unit

This role most reside in the Philadelphia or New York area.

Position Summary

The Technical Account Manager role is a client-facing expert that ensures clients successfully use complex products to meet business goals. This role acts as a trusted advisor for technical support, proactive problem-solving, training, and driving satisfaction, retention, and growth through strategic guidance and deep product knowledge.

Essential Job Functions
-Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth.
-Conduct frequent planned visits, interacting on a recurrent basis with key customers.
-Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices.
-Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
-Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities.
-Act as a conduit for customer feedback, relaying insights to development teams to improve products.
-Educate clients on effective product usage, often through dedicated training sessions.
-Grows earnings per designated sales goals.  

Qualifications
Education
-Bachelor’s degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.

Experience
-Minimum 2 years’ sales, technical, lab, customer support, or inside sales experience.

Knowledge, Skills & Abilities
-Strong technical aptitude in relevant products/industry.
-Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences.
-Problem solving and analytical skills.
-Relationship management and interpersonal skills.
-Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular).
-Strong time management skills and the ability to prioritize work.

Preferred Qualifications
-Experience selling chemical or technical products.
-Experience with distribution sales.
-Experience with Salesforce.

Work Environment & Physical Requirements
-This role is hybrid, rotating between in-office and remote work environments. Access to reliable internet is a requirement.
-This position requires up to 50% travel. Frequent travel is both local and outside the local area. Some travel is overnight.
-This position has no supervisory responsibilities.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.