EA
- Salary
- $55K–$70K
- Hiring from
- United States
- Work type
- Remote
- Posted
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The Technical Account Manager in Account Management plays a critical, client-facing role focused on managing a portfolio of technical customers to drive retention, satisfaction, and revenue growth. Acting as the primary point of contact, this role ensures technical clients are successfully onboarded, supported, and engaged throughout the customer lifecycle. The Account Manager collaborates cross-functionally to align internal resources and deliver a seamless customer experience that fosters long-term success—particularly within complex, technical environments.
We are a fast paced, energetic team driven by continuous process improvement. We’re looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies.
This is a full-time remote role* with a base salary of $55,000-$70,000 and a commission target of $30,000
We are a fast paced, energetic team driven by continuous process improvement. We’re looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies.
This is a full-time remote role* with a base salary of $55,000-$70,000 and a commission target of $30,000
- We welcome applicants within reasonable distance of major airports in California, Arizona, New Mexico, or Nevada.
- Serve as the primary liaison for assigned technical customer accounts, fostering trust and accountability across all touchpoints.
- Conduct regular check-ins and lead Strategic Business Reviews to assess engagement, performance, and solution alignment.
- Understand each customer’s technical goals, success metrics, IT architecture, and integration requirements to deliver proactive support and guidance.
- Lead and support technical sales presentations to showcase solutions and drive customer engagement.
Retention & Growth
- Proactively monitor account health and customer satisfaction, identifying and eliminating technical or process-related barriers to ensure customer success.
- Identify and escalate upsell and cross-sell opportunities in collaboration with the Sales team to achieve Net Revenue Retention (NRR) goals.
- Drive timely renewal discussions and partner with cross-functional teams to secure customer commitments and expand relationships.
- Drive account strategies that directly contribute to Gross Revenue Retention (GRR) by mitigating churn risks and maximizing customer value from a technical perspective.
- Gain deep understanding of customer environments to maximize solution deployment and organizational adoption.
- Work closely with internal teams (Onboarding, Adoption, Support, Product, Engineering, and Marketing) to ensure consistent customer experience and technical alignment.
- Ensure that all available customer integrations are configured.
- Identify and champion training opportunities to maximize customer proficiency and value realization.
- Champion the voice of the technical customer internally, providing feedback to influence product enhancements, documentation, and implementation support.
- Maintain accurate and up-to-date records of customer activity, engagement, and solution health using Salesforce, Gainsight, and other relevant tools.
- Track and report on key performance indicators, including GRR, Strategic Business Reviews, qualified opportunities, customer advocacy, and internal collaboration.
- Bachelor’s degree or equivalent professional experience.
- 2+ years of experience in account management, customer success, or a related client-facing technical role.
- Exceptional communication, technical problem-solving, and relationship management skills that enable effective collaboration across organizations.
- Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows.
- MUST live within a reasonable distance of a major airport in California, Arizona, New Mexico, or Nevada.
- Ability and willingness to travel up to 50% to build strong client relationships and deliver exceptional customer support.
Preferred Experience
The successful candidate will demonstrate strength in the following competencies as well as foundational competencies which can be found here:
- Experience in SaaS, cloud services, or other technology-enabled environments.
- Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
- Working knowledge of technical product adoption, system configuration, or solution deployment in B2B settings.
The successful candidate will demonstrate strength in the following competencies as well as foundational competencies which can be found here:
- Drive & Follow Through - Takes initiative and turns ideas into action.
- Adaptability in Uncertainty - Adjusts quickly and performs through change.
- Customer-Centered Mindset - Puts customer needs at the center of decisions.
- Judgment & Problem Solving - Makes sound decisions and solves problems effectively.
- Role-Specific Expertise - Applies strong functional expertise to deliver results.
- Results Accountability - Owns outcomes and delivers on commitments.
- Work Prioritization & Execution - Focuses on priorities and delivers on time.
