Technical Account Manager, Data Licensing

What we’re building and why we’re building it. Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users. Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers. The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base. It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees. At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch. About the Role The next step in evolving our data partnerships business will be hiring a Technical Account Manager, Data Licensing In this role, you'll manage the deployment and ongoing delivery of Fetch's data licensing partnerships, serving as the primary connection between external partners and Fetch's Sales, Product, Data, Analytics, and Technical teams. You'll help translate commercial data licensing agreements into clear implementation plans, coordinate technical requirements and data delivery, and ensure partners can successfully access and use Fetch data in accordance with agreed-upon use cases. You'll manage partnerships from implementation through ongoing delivery, identifying risks, resolving issues, and creating scalable processes that support partner success and revenue growth. This is a full-time role that can be held remotely in the New York and Chicago areas. This role requires on-site visits to clients in these markets. Role Responsibilities Act as the primary point of contact between data partners and Fetch's internal teams during the deployment and ongoing delivery of data licensing agreements. Translate commercial partnership requirements into clear implementation plans, milestones, owners, dependencies, and timelines. Manage the end-to-end deployment of licensed data products, coordinating partner onboarding, data delivery, testing, validation, launch, and ongoing support. Partner with Sales and Account Management to understand contractual requirements, partner use cases, and expectations, then operationalize those requirements with Product, Data, Analytics, Legal, and Technical teams. Develop comprehensive partnership plans that outline implementation requirements, key goals, challenges, dependencies, and future roadmaps with partners. Manage partnership delivery and performance, reviewing data and relevant KPIs to monitor timelines, progress, data quality, and partner health. Coordinate technical requirements with partners, including data specifications, delivery methods, taxonomy, documentation, and recurring data feeds. Identify implementation risks, technical blockers, or data quality issues and coordinate internal and external stakeholders toward resolution. Ensure data deployments and ongoing delivery remain aligned with the agreed-upon partnership scope and licensed use cases, escalating potential gaps or changes to the appropriate Sales, Legal, Product, or Technical stakeholders. Indirectly contribute to revenue growth by improving implementation, identifying opportunities to expand partner use cases, and surfacing partner needs or feedback to the commercial team. Provide partners with regular updates on implementation progress, data delivery, performance, and relevant product or process changes. Educate partner stakeholders on Fetch's data products, capabilities, delivery processes, and technical requirements. Liaise between partners and internal stakeholders, relaying partner feedback to inform product and process improvements. Maintain a thorough, up-to-date understanding of Fetch's data products, licensing capabilities, delivery methods, and strategies that impact partner relationships, including bespoke offerings developed around partner needs. Maintain cross-functional program management and communication across Sales, Product, Data, Analytics, Legal, and Technical teams. Identify opportunities to standardize and improve deployment workflows, documentation, and partner support as Fetch's data licensing business scales. Leverage AI-enabled tools to support documentation, project management, issue identification, partner communication, and operational efficiency. Minimum Requirements 2+ years of technical account management, supporting data licensing. Prior experience supporting the implementation or ongoing delivery of data products, data integrations, APIs, or other technical solutions. Experience managing complex projects across multiple internal and external stakeholders, including technical and non-technical teams. Experience translating partner or business requirements into clear implementation plans, workflows, and deliverables. Experience working with complex data and communicating data-informed insights, issues, or recommendations to partners and colleagues. Strong project management skills with experience managing timelines, dependencies, risks, and multiple concurrent partner deployments. Proficient skills in influencing, problem solving, and managing ambiguity. Exceptional written communication skills with the ability to manage and operationalize large-scale projects across multiple teams and stakeholders. Able to travel when necessary to support partner meetings, implementations, or presentations. Preferred Requirements Familiarity with data delivery and integration concepts, including APIs, cloud-based data sharing, recurring data feeds, file-based delivery, or similar methods. Experience working with technical teams to troubleshoot data quality, implementation, or delivery issues. Experience with advanced Excel, including managing and synthesizing large data sets and using functions such as filters, formulas, and pivot tables. Knowledge of consumer insights, measurement, and marketing terminology. Experience with Salesforce functions and dashboards. Experience working cross-functionally with Product, Engineering, Data, Analytics, Legal, Sales, or Account Management teams. Familiarity with data licensing concepts such as permitted use cases, data access, delivery requirements, and partner obligations. Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment. Familiarity with AI-driven decision-support or automation tools. Compensation At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range for this position is $ 121,224-$142,616. We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth. At Fetch, we'll give you the tools to feel healthy, happy and secure through: Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth. 401k Match: Dollar-for-dollar match up to 4%. Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets. Continuing Education: Fetch provides ten thousand per year in education reimbursement. Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership. Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more! Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles) Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential. Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].