Technical Account Manager (Mandarin speaking)
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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Job Description
Location: London (Hybrid)
Salary package: competitive salary plus bonus and equity
As a Technical Account Manager (TAM), you will be the
primary point of contact for our clients, ensuring the stability and growth of
their cloud-business operations. Working closely with the Cloud team, you will
prioritize and address customer requests, issues, and feature enhancements
promptly.
Standardized Operations:
- Ensure the stability and security of customer
cloud platforms through risk governance, timely updates, upgrades, and fault
response.
- Optimize cloud resources and performance to
enhance operational efficiency and customer satisfaction.
- Advocate for continuous product operation
improvements, simplifying cloud management for customers.
Cloud Migration Support:
- Guide customers through their cloud migration
journey, leveraging expertise in application and big data architecture,
database localization, and performance tuning.
- Offer industry-specific best practices to
maximize cloud utilization.
Cloud Optimization (Public Cloud):
- Develop and refine system architectures to
ensure business continuity, disaster recovery, and system monitoring.
- Implement intelligent monitoring and alerting
for improved business efficiency and user experience.
Standardized Technical Operations:
- Provide end-to-end cloud technology support,
including cost optimization, compliance, security enhancements, and consulting
services.
Expert Services:
- Deliver best practices, solution consulting, and
tailored services to optimize company Cloud’s intelligent products.
- Assist customers in enhancing their cloud
product operations and usage proficiency.
Requirements
- Over 5 years of experience in solution
development, architectural design, and operational tasks for large-scale
applications or within enterprise groups.
- Solid technical expertise in cloud product
foundations and large-scale application development or operations.
- Proficiency in cloud-native technologies, big
data, databases, networking, middleware, and product architecture.
- Proficiency in English and Mandarin Chinese is essential.
- Ability to design cross-product system
architectures and solve related issues effectively.
- Strong communication skills to maintain tailored
communication strategies and resolve issues at all levels.
- Operational management skills focused on system
optimization and efficiency.
- Competence in coordinating stakeholders,
managing complex projects, and achieving high satisfaction.
- Systematic solution design skills for complex
technical environments.
- Ability to decompose complex technical issues
into actionable solutions and system architecture designs.
- Expertise in applying custom optimization
solutions for customer-specific business scenarios.