Technical Account Manager - Texas, Colorado or Illinois

This is a Fully Remote Job

About Our Client:

The organization operates in the cybersecurity industry, focusing on vendor risk management. It addresses the challenge of assessing vendor security beyond traditional certifications and questionnaires by analyzing vendors like vulnerability researchers to identify potential attack vectors. The company is experiencing rapid growth, supported by prominent investors, and aims to establish a leading platform in this security discipline.

About the Opportunity:

The TECHNICAL ACCOUNT MANAGER role is responsible for managing the entire customer journey to ensure successful adoption, renewal, and expansion of the vendor risk management platform. This position serves as the primary liaison for customer success, facilitates technical enablement and integrations, partners with sales teams for growth opportunities, and helps shape foundational customer success processes. The role is critical for maintaining customer satisfaction and driving long-term platform value.

Responsibilities:

• Manage customer lifecycle from onboarding through renewal
• Drive platform adoption to meet customer risk management objectives
• Collaborate with Account Executives on renewals and upsell opportunities
• Support technical enablement, including platform configuration and integrations
• Serve as a communication bridge between customers and Product/Engineering teams
• Conduct regular business reviews with stakeholders
• Develop implementation processes, health scoring, and support workflows as an early team member

Requirements:

• Based in Texas, Colorado, or Illinois
• Minimum 4 years in a customer-facing post-sales role at a B2B SaaS company
• Technical proficiency with APIs, software integrations, and workflow configuration
• Ability to collaborate effectively with sales teams
• Strong written and verbal communication skills
• Self-motivated and organized with a startup mindset
• Experience in Governance, Risk, and Compliance (GRC) or Third-Party Risk Management (TPRM) preferred

Pay Range and Compensation Package:

• Salary range: $170,000 to $200,000, based on experience
• Employee stock options grant
• Unlimited paid time off
• 401(k) retirement plan
• Health benefits

Benefits & Perks:

• Medical insurance
• 401(k) retirement plan

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.