Technical Analyst
- Hiring from
- India
- Work type
- Hybrid
- Posted
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IT Technical Analyst
Location: Pune/Bengaluru, India (Hybrid)
Employment Type: Full‑time
Build your best future with Johnson Controls
As a global leader in smart, healthy, and sustainable buildings, we help our customers reimagine performance for people, places, and the planet. Join a team where your voice is heard, your ideas drive outcomes, and your career can grow through meaningful work and learning opportunities.
The Opportunity
We’re seeking a IT Technical Analyst responsible for translating business requirements into technical solutions, supporting and enhancing enterprise applications, and ensuring stable, efficient system operations. This role works closely with business stakeholders, IT teams, and external vendors to deliver reliable technology solutions aligned with organizational goals.
Key Responsibilities
- Analyze business processes and gather functional and technical requirements from stakeholders
- Translate business requirements into technical specifications, solution designs, and test scenarios
- Provide application support, including issue triage, root cause analysis, and resolution of production incidents
- Support and/or lead system enhancements, integrations, and small-to-medium IT projects
- Coordinate with development teams, vendors, and cross-functional partners to deliver solutions
- Create, execute, and document test scripts; validate solutions against business requirements
- Ensure compliance with IT standards, change management processes, and security policies
- Document system configurations, processes, and support procedures
- Provide user support, training, and knowledge transfer as required
- Continuously identify opportunities to improve system performance, reliability, and user satisfaction
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience)
- Minimum 5+ years of experience in a Technical Analyst, IT Analyst, or similar role supporting enterprise applications
- Strong experience translating business requirements into technical solutions and specifications
- Proven ability to support and enhance complex IT systems and integrations
- Advanced analytical, problem-solving, and troubleshooting skills
- Experience working with cross-functional teams and external vendors
- Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly
- Experience with enterprise applications (e.g. ERPs, CRM, big data platforms), integrations, data flows and governance frameworks.
- Experience leading or supporting application development and enhancement initiatives
- Knowledge of SDLC, Agile, or DevOps methodologies
- Experience creating and executing advanced test strategies and managing defect resolution
- Experience in Supply Chain/Procurement/Manufacturing/Finance a plus.
- Experience with Snowflake, Azure ADF, SQL, Python, MS Purview, Power BI a plus
- Experience with SAP or Oracle a plus
What We Offer
- Competitive salary and a comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for continuous professional development, training programs, and career advancement within the company.
- A collaborative, innovative, and inclusive work environment that values diversity and encourages creative problem-solving.
About Us
Johnson Controls: Enhancing the Intelligence of Buildings
Your buildings have a purpose.
They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
