Technical Analyst III – Systems & Network Engineer

Location: Texas – Remote
Job Type: Full-Time
Salary: $120,000 – $135,000 annually
Department: Information Technology – Infrastructure
Travel: Up to 20%

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GetixHealth is seeking an experienced Technical Analyst III – Systems & Network Engineer to support, maintain, and improve our enterprise infrastructure, network, endpoint, cloud, and collaboration environments.

This is a senior-level, hands-on technical role responsible for advanced troubleshooting, infrastructure implementations, network administration, and technology modernization. The Technical Analyst III will work closely with IT Infrastructure, Information Security, business teams, vendors, and external partners to help ensure the availability, security, and performance of GetixHealth technology services across corporate offices, data centers, and remote-work environments.

Key Responsibilities:

Provide advanced administration and troubleshooting for enterprise networks, servers, endpoints, virtualization platforms, cloud services, storage systems, and collaboration technologies
Support a hybrid workforce of 1,000+ endpoints across corporate offices, data centers, and remote locations
Administer Microsoft technologies including Windows Server, Microsoft 365, Entra ID, Active Directory, Group Policy, Intune, and Conditional Access
Configure, deploy, maintain, and troubleshoot switches, routers, firewalls, wireless access points, VPN technologies, SD-WAN, and secure remote-access solutions
Support Cisco technologies including Meraki, UCS, ISE, Secure Endpoint, ThousandEyes, Secure Client, and Cisco XDR
Troubleshoot network and application performance using Wireshark, Nmap, packet captures, log analysis, and flow data
Support enterprise LAN/WAN, routing, switching, segmentation, wireless, DNS, DHCP, VPN, network access control, and high-availability technologies
Support virtualization and application-delivery platforms including VMware, Hyper-V, and Citrix
Support VoIP, SIP trunking, contact-center connectivity, video conferencing, and unified communications
Lead or support infrastructure projects from requirements gathering through implementation, testing, documentation, and operational handoff
Partner with Information Security to implement secure configurations, network segmentation, MFA, endpoint protection, logging, vulnerability remediation, and zero-trust security principles
Support business continuity and disaster recovery testing
Identify opportunities to automate administrative and troubleshooting activities using PowerShell, APIs, orchestration tools, and approved AI-assisted technologies
Provide technical leadership, mentoring, and knowledge transfer to junior analysts and service desk personnel
Participate in an on-call rotation and provide after-hours support for critical incidents, maintenance activities, and approved system changes

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field, or an equivalent combination of education, certifications, and relevant professional experience
7+ years of progressively responsible experience supporting enterprise infrastructure, networking, endpoints, or related technologies
5+ years of recent hands-on experience supporting Microsoft Windows environments within Active Directory or Microsoft Entra ID environments of approximately 1,000+ endpoints
5+ years supporting enterprise LAN, WAN, wireless, VPN, routing, switching, and high-availability technologies
3+ years configuring and deploying network or infrastructure equipment in data centers, corporate offices, or remote locations
3+ years supporting hybrid or cloud-managed environments using Microsoft 365, Azure, Entra ID, Intune, or comparable technologies
Experience supporting enterprise hardware from vendors such as Cisco, Hewlett Packard Enterprise, Lenovo, Pure Storage, and QNAP
Strong knowledge of TCP/IP, VLANs, DNS, DHCP, VPNs, wireless networking, network segmentation, access control, BGP, and OSPF
Experience with infrastructure monitoring, application performance monitoring, event analysis, and service-health reporting
Demonstrated ability to independently manage technical projects, competing priorities, vendors, timelines, budgets, and operational risks
Strong analytical, troubleshooting, organizational, customer-service, and communication skills

Preferred Qualifications:

Experience with Cisco Catalyst, Meraki, UCS, ISE, Umbrella, Secure Endpoint, ThousandEyes, Secure Client, or Cisco XDR
Experience with VMware, Hyper-V, Citrix, Azure, or other virtualization and cloud platforms
Experience with Datadog, AppDynamics, Microsoft monitoring tools, or comparable observability platforms
Experience with PowerShell, scripting, APIs, infrastructure automation, or configuration-management tools
Experience supporting VoIP, SIP trunking, contact-center, and enterprise video-conferencing technologies
Experience supporting healthcare revenue cycle management, payment processing, contact-center, or other regulated environments
Working knowledge of HIPAA, PCI DSS, HITRUST, SOC 2, and NIST Cybersecurity Framework
Certifications such as CCNP, CCNA, Microsoft Azure/Endpoint/Identity certifications, VMware Certified Professional, ITIL, Security+, Network+, Server+, CISSP, CISA, or PMP are preferred

What We’re Looking For:

We’re looking for a senior-level Systems & Network Engineer who enjoys solving complex infrastructure and network issues and is comfortable working across Microsoft, Cisco, cloud, virtualization, endpoint, and security technologies.

The ideal candidate is highly technical, hands-on, and able to independently troubleshoot complex problems while also leading infrastructure projects and communicating effectively with both technical and non-technical stakeholders.

Compensation:

Salary: $120,000 – $135,000 annually

Compensation will be based on experience and qualifications.

Benefits & Incentives:

Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
Life & Disability Coverage: Company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with voluntary coverage options available.
401(k) Retirement Plan: Eligible employees can participate in the company’s 401(k) plan, including company matching opportunities.
Paid Time Off: PTO begins accruing from your first day of employment.
Flexible Benefit Options: A variety of benefit options are available to meet individual and family needs.

About GetixHealth:

Founded in 1992, GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize financial performance through solutions designed to improve efficiency, profitability, and the patient financial experience.

Additional Information:

This is a full-time, hybrid position in Texas with up to 20% travel. The position also participates in an on-call rotation and may require after-hours support for critical incidents, maintenance, and approved system changes.

GetixHealth is an equal employment opportunity employer and participates in E-Verify.

Technical Analyst III– Systems & Network Engineer