Technical Business Analyst

Job Title: Technical Business Analyst

FLSA Status: Exempt

Department: Web Development Services

Reports To: Deputy CIO & Chief Technology Officer

We are seeking a Technical Business Analyst (BA) with a strong coding background and Agile expertise to bridge the gap between business needs and technical implementation. This role requires a mix of business analysis, software development knowledge, and Agile methodologies to ensure seamless collaboration between stakeholders, developers, and product teams. The ideal candidate will have hands-on experience in coding, system analysis, and translating business requirements into technical solutions.

1. Business & Technical Analysis

• Gather, analyze, and document business and technical requirements, ensuring alignment with organizational goals.
• Work closely with developers, architects, and product managers to translate business needs into technical specifications.
• Conduct gap analysis, impact assessments, and feasibility studies for new initiatives.
• Create and refine wireframes, mockups, prototypes, workflow diagrams, and functional models to support solution design and stakeholder alignment.
• Collaborate with UX/UI designers, product owners, and engineering teams to improve user experience and usability.
• Support business process modeling, workflow analysis, and operational improvement efforts.
• Facilitate stakeholder meetings, requirements workshops, and solution discussions.
• Define and refine user stories, acceptance criteria, and process flows in Agile environments.

2. Coding & Technical Collaboration

• Partner with engineering and architecture teams to support solution design and technical implementation.
• Work with APIs, databases, system integrations, and SaaS platforms to ensure alignment between business and technical requirements.
• Assist with data analysis, validation, troubleshooting, and system testing activities.
• Collaborate with QA teams to define test scenarios, validate outcomes, and support defect resolution.
• Support release readiness, implementation planning, and production support activities as needed.
• Maintain understanding of enterprise applications, digital platforms, and integration patterns.
• Work with APIs, databases, and system integrations to ensure technical feasibility.
• Collaborate on test cases, debugging, and data validation when needed.

3. Agile & Project Management

• Act as a liaison between business stakeholders and technical teams to ensure smooth Agile delivery.
• Participate in daily stand-ups, sprint planning, retrospectives, and backlog grooming.
• Assist in prioritizing features and enhancements based on business value and technical complexity.
• Support QA testing efforts by defining test cases, verifying results, and ensuring quality.
• Coordinate and support User Acceptance Testing (UAT), working with business stakeholders and development teams to validate solutions against business requirement.

4. Process Improvement & Documentation

• Create and maintain technical documentation, process workflows, and user guides.
• Identify process inefficiencies and recommend automation or system enhancements.
• Ensure data-driven decision-making by analyzing trends, system usage, and performance metrics.

Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, Healthcare Administration, or related field required or Associate degree with 5+ years of relevant professional experience.
• 5+ years of experience as a Technical Business Analyst, Software Developer, or similar hybrid role.
• Coding background in Python, JavaScript, SQL, Angular, note.js, C# or similar programming languages.
• Hands-on experience with databases, APIs, and system integrations.
• Experience collaborating with SaaS application teams for both enhancements and support.
• Deep understanding of Agile methodologies (Scrum, Kanban, SAFe) and experience working in Agile teams.
• Familiarity or experience with databases, APIs, and system integrations.
• Experience collaborating with SaaS application teams for integrating, enhancements and support.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business-friendly language.
• Demonstrated commitment to the company’s core values of integrity, adaptability, service-focused, accountability, curiosity, and community.

Preferred Qualifications

• Knowledge of JIRA, Confluence, or other Agile tools.
• Understanding of DevOps, CI/CD pipelines, and cloud platforms (AWS, Azure, or GCP).
• Understanding of UX/UI principles, wireframing, and prototyping tools.
• Certifications such as Certified Scrum Master (CSM), PMI-PBA, CBAP, or Agile BA.

This position currently functions as a hybrid role working from both home and in-office environments. Any home office setting must be conducive to all guidelines outlined by the organization. This role operates in a general office environment and may require prolonged periods of sitting and regular use of a computer and standard office equipment. This position also requires attendance at in-person meetings, with frequency determined by management based on departmental or organizational needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities require the ability to focus distant and near objects clearly. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use hands and arms to handle, feel, and reach as well as operate a personal computer.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required. The organization reserves the right to modify this job description, including assigning or reassigning job duties, at any time.