Technical Business Analyst

• Initial contract until end of April
• Hybrid role based in Brisbane CBD

As the Technical Business Analyst, you will lead the current-state analysis, future-state requirements and operational process work needed to support the successful implementation of Keeper PAM. You will work directly with privileged access users, technical specialists and operational teams to understand how administrative access works today, identify gaps and pain points and convert these into clear future-state requirements, process flows and acceptance criteria.

You will maintain traceability from requirements through design, implementation, testing and operational handover. You will also keep the project machinery moving by maintaining the schedule, RAID, action and decision registers, coordinating workshops and meetings and supporting the Project Manager with evidence and concise status information.

Duties of the role

• Lead current-state technical discovery and documentation of privileged access processes, including administrative access pathways, credential handling, approvals, authentication.
• Facilitate workshops and interviews with technical and operational stakeholders and convert findings into clear process maps, business and operational requirements, use cases, acceptance criteria and decision records.
• Define and maintain future-state Keeper PAM business and technical requirements and requirements traceability through solution design, configuration, testing, production acceptance and BAU handover.
• Support functional and operational testing by preparing scenarios and acceptance criteria, coordinating validation, tracking defects and ensuring outcomes are recorded against requirements.
• Assist to maintain the integrated project schedule, RAID register, action and decision registers, dependencies, meeting records, document register and milestone evidence and actively follow up actions across workstreams.
• Build and sustain positive relationships with technical specialists, operational teams, vendors and stakeholders and be confident facilitating workshops and driving actions to closure.

Skills and Experience required

• Strong experience in business analysis techniques including requirements elicitation, workshop facilitation, process mapping, current-state and future-state analysis, use cases, acceptance criteria and requirements traceability.
• Working knowledge of enterprise technologies such as Windows Server, Linux, Active Directory, Microsoft Entra ID, MFA, RDP, SSH, networking and high availability sufficient to analyse and document
• Experience analysing enterprise infrastructure, identity, privileged access or cyber security processes involving multiple technical and operational teams.
• Previous experience documenting privileged or administrative access workflows, authentication, approvals, credentials, exception and break-glass processes or comparable security control processes would be advantageous.
• Experience supporting system, operational or user acceptance testing including test scenarios, validation coordination, defect tracking and evidence management.
• Experience with privileged access management, identity and access management, Keeper PAM or another enterprise PAM platform would be highly advantageous.
• Experience preparing operational procedures, support models, roles and responsibilities, knowledge transfer material and BAU handover documentation.

Interested candidates that meet the required skillset of the role are encouraged to apply via the link with an updated resume. Reference SABU 114711