Technical Business Analyst

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

What we are looking for

SUMMARY

The Technical Business Analyst turns business needs in Legal, Governance and HR into working data, reporting and automation solutions. The role analyzes processes and requirements, then designs, builds and maintains the Power BI, Power Automate and Microsoft 365 solutions that support these functions.

The role is the technical owner of these data, reporting and automation products and works under the direction of the Principal Business Operations Specialist, who remains the accountable owner and leads stakeholder engagement and prioritization. The role also gives day-to-day technical guidance to the Business Intelligence working student.

KEY RESPONSIBILITIES

• Acts as technical owner of the Functional Reporting Suites, Functional Success Metrics & KPIs, Spend Trackers and related Power BI reports, including data models, refresh schedules, workspaces and access groups.

• Designs, builds and maintains Power BI semantic models and reports using Power Query and DAX, applying sound data modeling, performance and security practices.

• Designs and governs Power Automate flows, Microsoft Lists and Forms that support intake, approval and tracking processes across Legal, Governance and HR.

• Gathers, analyzes and documents business and technical requirements from Legal, Governance and HR stakeholders, and translates them into clear specifications for reports, data models, workflows and Microsoft 365 solutions.

• Leads Data Governance Audits that assess data quality, and supports HR, Legal and Governance with data transformation and data management processes.

• Contributes to the HRIS Data Governance program, including data definitions, data quality rules and issue resolution.

• Maps current and future-state processes and identifies opportunities to simplify, standardize and automate.

• Supports intake, triage and prioritization of requests for data, reporting, automation and Artificial Intelligence (AI) support.

• Identifies and assesses AI and Microsoft Copilot use cases, ensuring appropriate human oversight, data protection and governance.

• Ensures all solutions are owned by team or service accounts, documented in runbooks and recoverable without reliance on any single individual.

• Tracks and reports on operational performance, drives improved data quality and develops improvement plans to solve business problems.

• Supports the implementation of change, including user guidance, training and adoption, and maintains process and solution documentation.

• Provides day-to-day technical guidance and quality assurance for the Business Intelligence working student.

• Performs any other related tasks as required.

KNOWLEDGE & ATTRIBUTES

• Advanced Power BI: data modeling, Power Query (M), DAX, row-level security, workspace and app management.

• Power Automate: designing, troubleshooting and governing cloud flows, including approvals.

• SharePoint sites, Microsoft Lists and Microsoft Forms configuration.

• Advanced Excel, including Power Query.

• Proficiency in developing AI solutions, delivering training and applying governance using Microsoft Copilot, ChatGPT and other emerging technologies.

• Data quality and data governance practices (definitions, validation rules, issue management).

• Requirements gathering and process mapping techniques.

• Awareness of data protection requirements for HR and Legal data.

• Working knowledge of Workday reporting is preferred.

• Strong communication skills, including explaining technical concepts to non-technical and senior stakeholders.

• Advanced problem analysis and problem-solving skills, with a high degree of accuracy and attention to detail.

• Excellent planning and organization skills, and the ability to multitask and work independently.

• Demonstrates high ethics and adherence to company values.

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

• Bachelor's degree or equivalent in Business, Information Systems, a quantitative field or a related discipline.

• Preferred: Microsoft certification such as PL-300 (Power BI Data Analyst).

REQUIRED EXPERIENCE

• Proven experience as a business analyst, business intelligence analyst or similar technical role (minimum years to be confirmed by Total Rewards).

• Demonstrable experience delivering Power BI reporting and Power Automate solutions in a business function.

• Experience working with internal and external stakeholders to gather and agree requirements.

• Preferred: experience coaching or guiding junior team members.

PHYSICAL REQUIREMENTS

• Remain stationary for long periods of time.

• Operate computer, peripherals, and other office equipment.

• Perform work during US business hours and time zones.

WORK CONDITIONS & OTHER REQUIREMENTS

• Work from a US office location or remote location as agreed, with a stable internet connection.

• Occasional collaboration with colleagues in other regions and time zones.

Compensation Pay Range

For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is:

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

About Us

Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe.
We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.