Technical Business Analyst (Servicenow)

Job Description This is a remote position. ITTConnect is seeking a Technical Business Analyst (Servicenow) to work remotely for a client in the US. This is a position with a client that is a global leader in consulting, digital transformation, technology and engineering services with over 300,000 team members in nearly 50 countries. Job location: Remote, work from home, following US EST. Only resumes in English will be reviewed. MUST BE fluent in English. All interviews will be in English only. Responsibilities: Leads and manages requirements gathering and analysis activities by working with internal client stakeholders, developers, designers, QA analysts, etc. Facilitates, captures, analyzes, refines, articulates, and documents business requirements, acceptance criteria and software documentation via approved processes. Writes Stories, documenting process flows, data processing logic and business/functional requirements. As applicable, they develop and execute verification and validation test scripts and plans, as well as assisting clients with production-based operational acceptance testing. Manages requirement changes throughout the project lifecycle. Balances business requirements with technical feasibility and sustainability. Synthesizes complex information into concise, readable, unambiguous language. Ensures that appropriate project documentation is produced throughout the project lifecycle. Attention to details to include ability to follow written and verbal directions and error free written communication Manage multiple projects and priorities, tasks and coordinate various channels of communication. Ability to facilitate and conduct meetings while asking questions and soliciting feedback, presenting and capturing notes/requirements in various software. Requirements 12+ years of IT experience and at least 8 years of experience as a Techno-Functional Business Analyst MUST HAVE: experience with Servicenow and Agile Work in a fast environment with dynamically changing priorities. Proven experience creating functional and non-functional business requirements. Strong business requirement analytical skills with the ability to produce clearly articulated requirements and documents. Strong understanding of end-to-end cross-functional software development. Nice to have: Telecom domain experience