Technical & Business Operations Agent (Licensing Coordinator)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

The Technical & Business Operations Agent (Licensing Coordinator) is responsible for maintaining the accuracy of the telecommunications inventory against various projects and service updates to issue the required licence and rent documents to customers. The coordinator will manage the creation and assignment of projects whilst ensuring all financial information is capture and updated as part of their various activities. All activities are tracked against service level agreements including quality of work.

What will your job look like?

• Carry out the validation and creation of telecommunications Projects into the system accurately
• Review and validate the telecommunications inventory based on technical drawings/designs
• Manage the creation, submission and signed return of telecommunications licences
• Manage the amendment and/or changes required to the inventory
• Engage with internal and external stakeholders on any tickets or licence queries
• Complete the customer rent reviews and licence renewals on the relevant telecommunication sites
• Manage all requests and activities within the required SLAs including quality level
• Responsible for ensuring that key financial data is accurately recorded in the company’s financial system
• Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team
• Support the Licensing Manager, providing ad hoc support within the scope of the role, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.)
• Provide guidance and support to colleagues and foster a positive and productive work environment
• Have a continuous improvement mindset – review/evaluate current processes and look to implement updates in good time

All you need is...

• Minimum 2 to 5 years of relevant telecommunications or appropriate experience
• Previous Project Management/Coordinator experience
• Attention to detail
• Advanced knowledge of Microsoft products (Excel, Work, PowerPoint)
• Working knowledge of ERP systems / SAP is beneficial
• Knowledge/experience and understanding of Telecommunication Infrastructure services are advantageous but not essential
• Good communicator with customer relationship focus
• Excellent English communication skills (written and verbal)
• Commercial awareness is crucial, need to be able to understand and comprehend complex commercial and financial arrangements
• Project Coordinator experience and background is beneficial
• Able to support UK Business hours (9am to 5pm), Malaysia hours (4pm to 1am)
• Hybrid role based role (Kuala Lumpur), 3 days in office, 2 days WFH

Why you will love this job:

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development