Technical Business Support Executive (Fixed-term contract)

About the Role & Team

Support the management of technology solutions and systems development, helping drive the growth of Walt Disney Travel Company International (WDTCI) business.

To support WDTCI in achieving the attendance, room nights and revenue goals for Disneyland Paris (DLP) plus working on portfolio initiatives which may support Walt Disney World (WDW) and Disney Cruise Line (DCL).

Working with Technical Account Manager on development and execution of technology project, in addition to providing technical development and support to campaign activations.

This role is Fixed-term contract for 12 months, based in our London Hammersmith office, with an expectation to work onsite four days per week.

Values

You’ll join a team grounded in our Disney values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

• Partner with Technical Account Manager and key stakeholders in creating technical specifications, liaising with internal team members and external technology partners, from discovery/development through solution delivery, ensuring Playbooks and Knowledge bases are created/updated as necessary
• Support (with Technical Account Manager) with the management of WDTCI systems, ensuring service level agreements (SLAs) are met, including the hotel reservations platform, theme park ticketing (DerbySoft), transport APIs (easyJet, Eurostar, etc.), payment provider (Worldpay), booking data reporting platform and 3rd-party data feeds (e.g. Salesforce)
• Partner with Technical Account Manager to build relationships with core technology partners to support key business drivers. In addition, co-ordinate internal stakeholder meetings to review priorities, resolve cross-team issues and coordinate upcoming technology work
• Act as a key contact for business as usual (BAU) requirements, system uplifts and connectivity enhancements with WDTCI's reservation and back-office systems provider, ensuring timely delivery of development. Co-ordinate BAU systems management, working closely with internal and external system providers to analyse stakeholder needs and transform business objectives into structured technical requirements
• Demonstrate technical experience and understanding, plus ability to analyse and problem solve to propose technical solutions to meet business needs, and work with the Technical Account Manager on the digital roadmap when required, providing strategic input on technology to meet AOP goals
• Provide support as required to triage and manage bug fixes, co-ordinate user acceptance testing to minimise production risk and ensure system stability, and manage the deployment of technical releases with both internal and external partners
• Manage ad-hoc projects and maintain the finance tracker for third-party development budget

Required Qualifications & Skills

• Experience with a background in business analysis and technical/systems support (travel industry preferable) or educational equivalent; business analyst experience of requirements gathering and shaping system solutions desirable
• Experience with issue-tracking tools (e.g. JIRA) and of writing clear, comprehensive documentation/specifications
• Proven experience of building effective relationships at various levels with both internal and external stakeholders, both domestically and internationally; experience within a large, matrix organisation preferred
• Strong communication at all levels including verbal and written, plus presentation skills with the ability to communicate ideas
• Good organisation and time management with ability to prioritise effectively, and to work both independently and as a member of a team
• Proficient with Excel, Word, Outlook
• Brand knowledge of Disney and product knowledge of DDI brands, beneficial

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Complimentary admission to eligible Disney Theme Parks, giving you the opportunity to experience the magic we create and make memories of your own. Admission is subject to availability, capacity restrictions, applicable rules, block-out dates, and eligibility requirements.
• Access to a wide range of Disney discounts on Disney merchandise, Disney Food & Beverage, Disney Resort Hotels, Disney Cruise Line, Adventures by Disney, National Geographic Expeditions, and more. Offerings are subject to availability and may be seasonal, and subject to applicable rules, restrictions, and eligibility requirements.
• Excellent parental and guardian leave
• Employee Resource Groups - WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This position is with The Walt Disney Company Limited, which is part of a business we call Disney Experiences.

To learn more about Disney's guidelines on the use of AI for candidates, click here.

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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