Technical Color Support with French (m/f/d)

At PPG, we work every day to protect and beautify the world. As a Technical Color Support Specialist with French , you will become part of our Architectural Coatings team, supporting customers in the French market with color-related inquiries, paint formulations, and technical product information. This is an excellent opportunity for candidates who enjoy working with customers, solving problems, and using their French language skills in an international environment. No specialist color formulation experience is required at the start – we will provide comprehensive training and support. Work model: Office-based Monday-Thursday, with flexibility to work remotely on Fridays Working hours: 8:00-16:00 or 9:00-17:00 Office location: Curie-Skłodowskiej 12, Wrocław Your Responsibilities: Provide technical support to French-speaking customers via email, phone, and ticketing systems. Analyze customer inquiries related to colors, paint products, and formulations. Search for and validate color formulations using internal databases, SAP, Salesforce, Excel, and specialized color systems. Support customers with color matching requests and product-related questions. Investigate color-related issues and coordinate with expert teams in France when escalation is required. Maintain accurate documentation of customer requests and resolutions. Collaborate with Sales, Product Development, and Color Development teams. Prepare and maintain technical documentation, FAQs, and troubleshooting materials. Ensure timely and professional resolution of customer inquiries while meeting service-level expectations. Build strong relationships with customers and internal stakeholders. Requirements: Fluent French (written and spoken). Good English skills (written and spoken). Strong communication and customer service skills. Problem-solving mindset and attention to detail. Ability to learn new systems and processes quickly. Good knowledge of MS Office (especially Excel). Team-oriented attitude and willingness to work in an international environment. Nice-to-Have: Experience in customer service, technical support, helpdesk, or a similar role. Experience with Salesforce, SAP, ERP, or ticketing systems. Bachelor's degree. Interest in technical products, paints, coatings, or color-related topics. Apply today and help us deliver color solutions that make a difference! #POLHIRINGPPG How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location. About us: PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. The PPG Way 2030 We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value. We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources . PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email [email protected]. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process , so that we can do better today than yesterday.