Technical Consultant

Position Overview

The Technical Solutions Consultant is responsible for leading the customer-facing implementation, configuration, integration, and ongoing technical support of enterprise risk and compliance products across financial services, collections, healthcare, government, law enforcement, and insurance customers.

This is not a software development or programming role. The position is intended for an experienced technical consultant who can manage multiple customer-facing implementation projects, troubleshoot complex customer-controlled environments, and communicate effectively with both technical and nontechnical stakeholders.

The consultant will serve as a primary technical point of contact throughout the implementation lifecycle, helping customers integrate enterprise products through delivery channels such as XML, SOAP and REST web services, and hosted web applications. Because many of these environments are managed and controlled by customers, success requires the ability to diagnose issues across application servers, databases, operating systems, cloud platforms, middleware, and integration components without having direct administrative control over the underlying environment.

The ideal candidate combines strong customer-facing consulting experience with hands-on knowledge of Microsoft Azure, AWS, SQL Server, Java-based applications, Linux, IBM WebSphere Liberty, and Apache Tomcat. This individual must be comfortable taking ownership of technical issues, conducting root-cause analysis, coordinating internal and external resources, and maintaining customer communication through final resolution.

Experience supporting or troubleshooting Elasticsearch environments is strongly preferred.

Key Priorities

The strongest candidate will demonstrate:

• Significant direct customer-facing consulting and implementation experience
• Ability to manage multiple concurrent customer projects and priorities
• Strong configuration, integration, and environment troubleshooting capabilities
• Experience working within environments owned or controlled by external customers
• Ability to lead customer conversations and explain technical issues clearly
• Hands-on knowledge of Microsoft Azure and AWS cloud platforms
• Strong SQL Server and relational database troubleshooting experience
• Knowledge of Java applications and runtime environments
• Hands-on experience with Linux, IBM WebSphere Liberty, and Apache Tomcat
• Ability to own technical issues and customer correspondence through resolution
• Experience supporting Elasticsearch environments as a strong plus

Primary Responsibilities

1. Lead customer implementations: Manage the technical implementation, configuration, integration, testing, and post-production transition of enterprise risk and compliance products.
2. Manage multiple customer-facing projects: Coordinate several concurrent implementations while maintaining accurate project plans, priorities, dependencies, risks, action items, and customer communications.
3. Serve as the primary technical consultant: Build trusted relationships with customer stakeholders and provide technical and business-process consulting throughout the implementation lifecycle.
4. Troubleshoot customer-controlled environments: Diagnose complex issues within environments hosted, configured, or managed by customers. Collaborate with customer teams to gather information, review configurations and logs, identify root causes, and recommend corrective actions.
5. Provide advanced technical support: Deliver third-level escalation support for implementation and production issues involving operating systems, databases, application servers, cloud platforms, web services, middleware, and product integrations.
6. Own issues through resolution: Maintain responsibility for communication with customers, Sales, Product, Support, Engineering, and other internal teams until issues are resolved or transitioned to the appropriate owner.
7. Support cloud-based environments: Troubleshoot application, infrastructure, configuration, and integration issues within Microsoft Azure and Amazon Web Services environments.
8. Support databases and data integrations: Analyze and troubleshoot SQL queries, database connectivity, data quality, performance, and integration issues involving SQL Server and other relational database platforms.
9. Support Java application environments: Troubleshoot Java-based applications and runtime environments, including IBM WebSphere Liberty and Apache Tomcat. Programming and application development are not primary responsibilities of this role.
10. Support web service integrations: Assist customers with SOAP and REST web services, XML-based integrations, authentication, connectivity, requests and responses, and related configuration issues.
11. Conduct root-cause analysis: Apply advanced analytical and problem-solving skills to determine whether technical issues are related to customer configuration, infrastructure, product behavior, data quality, connectivity, or integration design.
12. Deliver technical presentations: Lead customer workshops, implementation meetings, product demonstrations, technical reviews, and integration discussions for technical and nontechnical audiences.
13. Translate technical concepts: Explain complex technical issues, risks, tradeoffs, and recommendations in language appropriate for executives, business stakeholders, administrators, engineers, and support teams.
14. Share implementation expertise: Provide customers with product knowledge, technical examples, implementation guidance, and industry best practices that help implementations progress toward completion.
15. Collaborate across internal teams: Act as a liaison among customers, Sales, Product, Engineering, Support, and other internal teams to coordinate issue resolution and successful delivery.
16. Produce technical documentation: Create and maintain implementation plans, configuration guides, troubleshooting documentation, technical requirements, issue summaries, and customer-facing recommendations.
17. Mentor team members: Share technical and consulting knowledge while providing guidance to less-experienced internal and external team members.
18. Improve consulting practices: Contribute ideas, processes, documentation, and best practices that improve implementation quality, team effectiveness, customer satisfaction, and operational efficiency.
19. Maintain technical knowledge: Complete required training and continue developing knowledge of supported products, customer environments, cloud platforms, integration technologies, and relevant industry practices.
20. Perform other related duties as assigned.

Required Qualifications

Customer-Facing Consulting Experience

• Five to nine years of relevant technical consulting, implementation, professional services, technical account management, or advanced customer support experience
• Demonstrated experience working directly with external customers in a consulting capacity
• Proven ability to manage multiple concurrent customer implementations or technical projects
• Experience taking ownership of customer issues from initial discovery through final resolution
• Ability to work effectively within customer-controlled environments with limited direct access or administrative control
• Strong customer-service orientation with the ability to prioritize customer needs while setting appropriate expectations
• Experience collaborating with Sales, Product, Support, Engineering, and other internal teams
• Ability to influence customer decisions and guide customers toward technically sound solutions

Technical Troubleshooting Experience

• Strong hands-on experience configuring and troubleshooting Windows and Linux environments
• In-depth knowledge of Microsoft Azure and Amazon Web Services cloud platforms
• Strong SQL and SQL Server experience, including database connectivity, query analysis, data validation, and issue diagnosis
• Experience troubleshooting Java-based applications and runtime environments
• Hands-on experience with IBM WebSphere Liberty and Apache Tomcat
• Experience troubleshooting SOAP and REST web services, XML payloads, APIs, authentication, connectivity, and system integrations
• Working knowledge of relational databases such as SQL Server, Oracle, or DB2
• Experience with messaging technologies such as RabbitMQ or IBM MQ
• Understanding of the software development lifecycle and enterprise application delivery
• Ability to review application logs, configuration files, database results, service responses, and infrastructure information to determine the root cause of an issue
• Experience creating clear technical documentation for customers and internal teams
• Strong configuration and production troubleshooting experience

Communication and Leadership

• Advanced ability to communicate technical concepts to audiences with varying levels of technical knowledge
• Strong presentation, facilitation, and customer meeting leadership skills
• Ability to guide customers through technical decisions and influence implementation strategy
• Exceptional analytical, critical-thinking, and problem-solving skills
• Ability to provide direction, coordinate resources, and keep multiple stakeholders aligned
• Strong collaboration skills, including the ability to solicit input, manage conflict, and drive issues toward resolution
• Professional communication style appropriate for contacts within financial, corporate, government, healthcare, and regulated institutions
• Ability to remain organized and customer-focused while managing multiple active projects and escalations

Preferred Qualifications

• Experience supporting Financial Compliance, risk, identity verification, fraud, or regulatory compliance products
• Experience within financial services, insurance, healthcare, government, law enforcement, or collections
• Hands-on experience configuring, supporting, or troubleshooting Elasticsearch environments
• Experience with hosted web applications and enterprise software implementations
• Familiarity with application monitoring, log analysis, incident management, and production support processes
• Experience supporting customers in highly regulated environments
• Knowledge of data-quality principles and tools
• Experience conducting product demonstrations or technical integration workshops

Important Role Expectations

To ensure expectations are clear:

• This role does not involve software development, application development, or feature programming.
• The consultant will not spend significant time writing Java, Python, PowerShell, or other production code.
• Knowledge of programming languages is helpful for reviewing logs, understanding application behavior, analyzing integrations, and communicating with technical teams.
• The primary responsibilities are customer consulting, product implementation, configuration, project coordination, technical troubleshooting, escalation management, and customer communication.
• Candidates must have demonstrated experience working directly with customers and managing multiple customer-facing projects.
• Candidates whose recent experience is primarily software engineering or application development, with limited direct customer consulting experience, are unlikely to be a strong fit.

Education and Travel

• Bachelors degree in a related field or an equivalent combination of education and relevant professional experience
• Ability to travel up to 25% based on customer and business requirements

Top Required Skills

• Customer-facing technical consulting
• Enterprise software implementation
• Multiple customer project management
• Advanced technical troubleshooting
• Microsoft Azure and AWS
• SQL Server and SQL
• Linux and Windows operating systems
• Java application troubleshooting
• IBM WebSphere Liberty
• Apache Tomcat
• SOAP and REST web services
• XML integrations
• Root-cause analysis
• Technical presentations
• Customer communication and issue ownership

Preferred Skills

• Elasticsearch
• Oracle or DB2
• RabbitMQ or IBM MQ
• Financial Compliance
• Risk and compliance products
• Hosted enterprise applications
• Data-quality analysis
• Production escalation support

Experience Level

Candidates should have enough consulting and technical experience to independently manage customer implementations, lead troubleshooting efforts, communicate with customer stakeholders, and coordinate internal resources with limited oversight.

This is a Contract position based out of Miamisburg, OH.

The pay range for this position is $45.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Miamisburg, OH.

This position is anticipated to close on Oct 30, 2026.

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.