Technical Coordinator

About Mr. Marine

Since 2002, Mr. Marine has been serving ships worldwide. With a global network of 150 technicians present in 350+ ports, we ensure vessels’ safety and compliance 24/7, delivering excellent customer service, and exceeding our customers’ expectations.

• Mr. Marine Elevator is the global leader in marine elevator servicing, performing jobs from Annual Safety Inspections to modernizations.

• Mr. Marine Ballast ensures the vessels' compliance with the BWT Convention.

• Mr. Marine Instruments & Controls is at your disposal for fire and gas detection, test and calibration equipment, marine automation and instruments, among others.

Mr. Marine 's mission is simple and clear: keeping vessels safe and compliant, anywhere in the world. It is all we do. In a fun and safe working environment, tackling everything with integrity and entrepreneurial spirit. We feel a strong sense of responsibility to our customers. This commitment shows in the way our customer base is growing worldwide.

We are your global beacon, serving your vessel anywhere in the world.

Why Mr. Marine?

At Mr. Marine, you will join a global team of ambitious, internationally-minded, hands-on professionals. You will be part of a dynamic environment, consistently exposed to new challenges and opportunities to stimulate your professional development. We welcome new ideas and initiatives, as well as investing in your education and growth. You will have the opportunity to build a unique career, fuelled by our global scale, support, and inclusive culture. Join our smart, diligent, and fun team to excel in your career!

General

Responsible for:

• Accepting elevator modernization/mod-service requests;

• As a technical coordinator, you plan the entire logistics side of a modernization project, from project proposal to the delivery/installation of the equipment on the vessel.

• Planning and managing service engineers and service partners for modernisation projects (actively liaise with the regional managers to share the resources);

• Monitoring of the planning for the delivery of the ordered equipment;

• Coordination of the logistics of the material's shipment to the vessel/location where the project is carried out

• Sales follow-up on modernisation proposals

Vetting and onboarding of Partners:

• Act as a liaison between the technical team, the Global Network (GN) team, and the partners to schedule the technical vetting interviews.

Reporting to the Technical Manager

Job Description

• Work closely with the Technical Team, Vendors, and Field Service Engineers to process quotes and orders, coordinate travel, manage customer relationships, and perform other administrative and record-keeping support functions.

• Perform SAP task management and required follow-ups, ensuring clear, detailed, and well-organised information in SAP and other applications, including but not limited to history notes, customer and vendor contacts and updates, tasks, quotes, vessel schedule follow-up, service planning, and general information.

• Work directly with the Technical Manager to enter quotes and maintain pipeline status in the SAP.

• Assist with the proposal process, including drafting formal proposals

• Prepare purchase orders and assist with order changes as assigned.

• Follow-up with internal and external stakeholders as required.

• Contact vendors to gather quotes and follow up on the material readiness upon order.

• Aid the team in setting appointments and arranging domestic and international travel for the service engineers.

• Coordinate with the service engineers, vessels, agents, and the customer for the service planning.

• Follow-up with existing /pending quotes/orders.

• Assist as requested with sales reports and project documentation.

• Assist with expense report verification.

• Coordinate expediting activities with other departments to ensure accuracy in pricing, delivery, invoicing, etc.

• The coordinator works closely with the technical managers and global network team to ensure efficient management of the technical vetting process.

• Schedule the appointment with the partners for the vetting interviews

• Assist in the preparation of the vetting reports and sharing the reports with the GN team

• Any other duties required commensurate with the scope of the role.

Function requirements

• Bachelor's Degree, preferably Engineering

• Minimum three years of related experience in technical procurement, compliance, subcontractor management, service planning or a related field. Experience in the marine, elevator, electrical, or service industry is preferred.

• Basic technical knowledge to effectively process modernisation quotes and orders.

• Proficient in ERP systems, preferably SAP Business One.

• Experience in arranging international travel, including visa applications.

• Strong communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.

• Persistent, high attention to detail and ability to manage multiple tasks simultaneously.

• Excellent organisational, multitasking, follow up and time management skills.

• Ability to read and interpret documents such as service agreements, project scopes, and project proposals

• Proven ability to work productively individually or in teams.

• Experience with Microsoft Office programs and other standard productivity tools like Google Workspace (Mail, Drive, Docs, etc.).

• Open, clear, and professional communication in English; other languages are a plus.

Competencies

• Strong customer focus and commitment to customer satisfaction through prioritisation, quality, efficiency, and professionalism

• Complete tasks with attention to detail and high accuracy

• Perform effectively in a demanding environment with changing workloads, often with competing and tight deadlines.

• Ability to manage situations that require stress resistance, flexibility, and ingenuity

• Adapt to customer and partner circumstances

• Proactive, self-starting, and persistent attitude and walk the extra mile.

• Work independently and with our collaborative team without close supervision

• Detail-oriented, organised, collaborative, and responsive.

• Ability to work in a home environment/ remote working.