Technical Customer Success Manager (Central/East USA)

About Motorq Every day, cars are wirelessly transmitting real-time data directly from their onboard systems. Most of that data goes unused. Motorq (pronounced mo-torque) is changing that. We’re the leading Connected Vehicle Intelligence platform, built in direct partnership with the world’s largest automotive manufacturers — 25+ brands and counting. We deliver AI-powered solutions for some of the world's largest fleets, car rental companies, dealerships, and lenders, helping them improve operations, cut fuel consumption, and reduce accidents. Our leadership team brings interdisciplinary experience across automotive engineering, AI, data science, and SaaS. Headquartered in San Francisco with offices in Chennai, Bengaluru, and Seattle, Motorq has raised a $40M+ Series B and is growing rapidly across new geographies and use cases. We're a team of people who dream big, hold each other to a high standard, and run toward hard problems. If you want to own meaningful work at a company with real traction and a multi-billion dollar market opportunity, we'd love to meet you. The Role Motorq is growing rapidly to support an expanding enterprise customer base. We're looking for a full time Technical Customer Success Manager to own a portfolio of enterprise relationships, helping customers modernize their approach to connected car data across our core products – Our portal powered by AI, APIs and streaming interfaces We are looking for someone eager to build our team and scale our processes with the right team members. The ideal candidate has a strong track record in B2B SaaS, driving successful integration and onboarding experiences while delivering consistent, high-quality ongoing support. Key Ownership Areas & Responsibilities Own the end-to-end customer relationship from a product and technical perspective, understanding business needs and driving measurable ROI Lead technical onboarding and integration projects, including discovery, solution evaluation, and implementation planning Maintain ongoing relationships with enterprise customers, managing open items, timelines, and product/technical updates Identify expansion opportunities with Sales and develop strategies to increase product adoption and deepen customer use cases Serve as the internal voice of the customer - channeling feedback to Product and Engineering to drive Product growth and adoption Build and maintain customer-specific technical documentation and release communications Develop and lead cross-functional initiatives that improve Motorq's ability to serve enterprise customers at scale Develop deep Motorq product expertise to support retention planning and long-term customer success strategies Who You Are A relationship builder at heart — you earn trust quickly with customers, their leadership teams, and internal partners, and you invest in those relationships for the long haul Self-driven and accountable — you take ownership of your work, keep projects moving, and hold yourself to a high bar without needing to be managed Deeply customer-focused — you naturally see problems and opportunities through the customer's eyes and care genuinely about delivering a great experience A creative problem solver — you're energized by complex, real-world challenges and find satisfaction in working through them at scale Analytically curious — you're comfortable working with data and using it to surface insights, shift perspectives, and help customers unlock more value Adaptable — you stay grounded and effective as priorities shift and processes evolve in a growing company Collaborative and energized — you thrive in a fast-paced, intellectually stimulating environment where no two days look the same Qualifications Experience managing enterprise customer relationships at a B2B SaaS company in a technical, customer-facing capacity Comfortable navigating diverse communication styles across international time zones and distributed teams Familiarity working alongside software developers and other technical roles Understanding of API requests and SQL querying in Snowflake or similar platforms We welcome candidates from all backgrounds and experience levels. If you're excited about this role but don't meet every qualification, we encourage you to apply — we value potential, curiosity, and diverse perspectives just as much as credentials. Logistics Full-time role based in Central/East USA Mostly remote working arrangement Travel (~5 business days/month, including 1 week/quarter in the SF Bay Area)