Technical Customer Support Specialist with German (f/m/d)@ A1 Competence Delivery Center

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

You will know we are the right place for you, if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Role insights:

• Own incidents and service requests from acceptance through diagnosis, resolution, verification and closure.
• Support provisioning, activation and migration of business connectivity, voice, broadband, FTTH, TV and hosting services.
• Analyse faults across customer, network and platform environments and perform controlled configuration or restoration activities.
• Coordinate customers, Field Force, service teams, vendors and technical experts, ensuring clear status updates and complete handovers.
• Document technical findings, maintain runbooks and help turn recurring issues into permanent fixes or automation opportunities.

What makes you unique:

• Professional spoken and written German (minimum B2) for communication with Austrian customers, technicians and partners.
• Working proficiency in English for daily collaboration in an international corporate environment.
• Practical experience in telecommunications, IT operations, technical support or service provisioning.
• Strong troubleshooting and analytical skills across ticketing, OSS/BSS, network or hosting systems.
• A customer-focused ownership mindset, with the ability to coordinate multiple stakeholders and drive cases through to verified resolution.

Nice to have:

• Experience with ServiceNow, Remedy, OSS Center, WebAIS/XNM, OneCockpit, Splunk or Plesk.
• Knowledge of SIP/VoIP, broadband, FTTH/GPON, TV, DNS, mail, SSL/TLS or transmission technologies.
• Experience with incident, problem and change processes, SLA/TTR targets, root-cause analysis or operational automation.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to work with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities for you to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive compensation package.
• Hybrid working model.
• Numerous additional benefits, including, but not limited to free A1 services.

If you have any questions, please do not hesitate to contact Silviya Kamenarova.

A1. More than a job with benefits!

We are a reliable partner in digitization in 7 countries and offer our business and private customers smart IT services and digital communication solutions. With the best network technology, we connect people worldwide and are always on the lookout for innovations and energy-efficient technologies that benefit our team, customers, society and the environment.

Whether you are an IT or Security expert, sales talent, data genius or communication virtuoso - we have the right job for you.

Make it happen. Apply now!