Technical Customer Support with German

Technical Customer Support with German Join a leading customer experience company that combines technology, expertise, and human-centered support to deliver outstanding service and create meaningful customer interactions. Apply here! We usually respond within a day The Technical Support Specialist will join a dynamic customer experience team and become an integral part of the company's day-to-day operations. The role will provide technical assistance and troubleshooting support to German-speaking customers, ensuring a high level of service and customer satisfaction. Role description: Handle customer inquiries via phone calls; Provide accurate technical information regarding products; Troubleshoot customer issues and offer clear, effective solutions; Escalate complex cases when necessary, following internal procedures; Document interactions accurately in CRM systems; Meet quality, productivity, and customer satisfaction targets; Maintain a customer-focused, empathetic, and professional communication style. Qualifications: Fluent in German (spoken and written) – C1 level; Strong communication and problem-solving skills; Customer-oriented mindset with attention to detail; Ability to work independently and manage multiple tasks; Basic computer skills and familiarity with digital tools; Previous experience in customer support or a contact center is an advantage, but not mandatory. Department BPO/SSC Role Customer Service Representative Locations Bucharest Remote status Hybrid About Sales Consulting As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs. Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges. We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth. Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners. Founded in 1998 Coworkers 130 Turnover 6M