Technical Delivery & Customer Success Manager | Ownership. Partnerships. AI-Driven.

This Is signageOS

Powering Global Brands. Solving Real-World Complexity at Scale.

200K+ connected devices. 60+ hardware platforms. 99.99% availability. One cloud platform.

Most software companies build applications. We build the infrastructure connecting cloud services with hardware across dozens of platforms and operating systems.

Our technology powers connected devices in airports, retail stores, fast-food restaurants, and office buildings worldwide - wherever reliability matters.

Unreliable networks, inconsistent firmware, devices going offline unexpectedly?

These aren't edge cases. They're the challenges we solve every day.

This Senior Role Doesn't Fit Neatly Into a Box

It combines technical delivery, customer success, and program management, bridging technology, product, and business.

We're looking for a delivery-driven professional with strong technical understanding, natural confidence with enterprise customers, and an AI-driven, hands-on mindset.

Working closely with our Chief Product Officer as a trusted partner, you'll take real ownership of complex customer initiatives and gradually take the lead on key global enterprise accounts - with the trust and autonomy to make things happen.

A Simple Goal, Demanding Execution

Understand the customer. Anticipate challenges. Connect the right people. Deliver results.

Own the outcomes. Make things happen. Build customer trust.

What You'll Own

Drive Delivery & Keep Things Moving

• Own customer integrations, deployments, and ongoing operations.
• Stay on top of projects, tickets, commitments, dependencies, and risks - ensuring clear ownership, decisions, and follow-through.
• Connect Product, Engineering, Support, and customers to remove blockers and deliver results.

Build Strong Customer Partnerships

• Be the primary point of contact for selected enterprise accounts.
• Lead regular customer communication, manage expectations, and navigate escalations with confidence.
• Spot what customers really need, identify where we can add value, and turn that understanding into lasting partnerships.

Bridge Business & Technology

• Translate customer needs into actionable technical requirements and solutions.
• Navigate technical challenges, know when to involve Engineering, and focus on what matters most.
• Bring customer insights back to Product and help turn them into improvements.

Think & Act AI-First

• Use AI to accelerate workflows, solve problems, and improve delivery.
• Independently build demos, prototypes, and proof-of-concepts to validate ideas and move faster.

You'll Be a Great Fit If You...

• Have a proven track record of delivering results in Technical Delivery, Customer Success, or Program Management within a technology company.
• Have successfully managed relationships with international B2B enterprise customers, ideally in the US market, and know what it takes to earn and maintain their trust.
• Thrive in complex, cross-functional roles where ownership, independent judgment, and getting things done come naturally.
• Are great with people, confident with senior executives, and equally comfortable collaborating with technical teams.
• Can dive into customers' technical needs and help shape the right solutions.
• Are comfortable working with hardware and curious about how software and connected devices work together.
• See AI as an essential part of what we do today, using it to work smarter and find new ways to get things done.
• Are fluent in Czech or Slovak, with English at C1+ level that feels like a second language.
  

What It's Like to Work in This Role

• Work closely with global enterprise customers, primarily across the US and Europe, on technology that operates at scale.
• Work directly with our CPO, with the autonomy to make decisions and influence how we deliver and improve our product.
• Collaborate across time zones, with some calls between 14:00-19:00 CET.
• Have the opportunity to travel internationally and meet your customers in person.
• Compensation reflecting your experience, with flexibility for exceptional candidates.
• Ideally available sooner rather than later, but we're happy to wait for the right person.

Practical Details

• Onsite: Prague 6 - Evropská 11 (Blox Offices). We're looking for someone who's already based locally.
• Flexible hours & hybrid setup. At least 3 days a week in the office, ideally more.
• Reserved parking in the building garage.
• A well-equipped office with everything you need - quiet workspaces, meeting rooms, a chill-out area, stocked fridges, Friday team lunches, and more.
• Full-time role, either as an employee or freelancer.
• Start date: Flexible, by agreement.
  

Interested?

We'd love to hear from you! Send us your CV or LinkedIn profile with a few words about yourself - whatever works best for you.

Sounds like your kind of challenge? Let's talk.