Technical Engineer (Amazon Connect and CloudWatch)

Job Description This is a remote position. Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. ​ We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies. Requirements 5+ years of experience in software development or cloud/DevOps engineering. Strong knowledge of Node.js (v18+), Python, JavaScript . Advanced AWS experience, including IAM, VPC, networking basics . Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations). Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms). Familiarity with incident/problem management , observability, and automation scripting. Experience with Terraform/CloudFormation for monitoring infrastructure. Advanced spoken and written English. Responsibilities Amazon Connect & Telephony Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer . Configure telephony/VoIP integrations, including SIP, routing, and call handling. Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs . Customize agent dashboards/CCP using JavaScript/React . Cloud Monitoring & Observability Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces . Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs. Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell . Implement monitoring infrastructure as code using Terraform or CloudFormation . Troubleshoot and resolve incidents by correlating logs, alarms, and metrics. Analytics & Reporting Build real-time dashboards using Amazon Connect metrics. Export data for BI tools to improve decision-making and performance insights. This poisition is for LATAM-based applicants .