Technical Implementation Consultant

About the role

As a Senior Technical Consultant, you will deliver business-critical CCH software installations, upgrades and server migrations within customer-managed IT environments.

This is a hands-on technical role suited to someone with strong Microsoft SQL Server, T-SQL and Windows infrastructure experience who enjoys solving complex technical challenges.

You will work directly with customers to ensure successful project delivery, minimise operational risk and provide expert technical guidance throughout implementation and migration activities.

While experience with CCH products is beneficial, it is not essential. We are looking for strong technical problem solvers with the ability to learn new technologies quickly.

The role includes planned evening and occasional weekend work to support customer deployments outside of core business hours.

Key Responsibilities

• Deliver software installations, upgrades and server migrations from planning through to completion.
• Install, configure and troubleshoot Microsoft SQL Server environments.
• Perform database backup, restore and migration activities.
• Use T-SQL to investigate and resolve database and application issues.
• Troubleshoot Windows Server, authentication, permissions, networking and application deployment issues.
• Support and diagnose issues within Citrix, Remote Desktop Services (RDS) and Azure Virtual Desktop environments.
• Analyse Windows, application and SQL Server logs to identify root causes.
• Use PowerShell and other automation tools to support delivery and troubleshooting activities.
• Work directly with customer IT teams and third-party providers to resolve technical issues.
• Ensure appropriate recovery and rollback procedures are in place for all business-critical work.
• Produce clear technical documentation and handover materials.
• Contribute to process improvements, automation initiatives and knowledge sharing.

Essential Skills & Experience

• Significant experience within IT infrastructure, technical support or application support environments.
• Strong knowledge of Microsoft Windows Server.
• Strong Microsoft SQL Server administration and T-SQL skills.
• Experience with SQL Server backup, restore and database migration.
• Ability to troubleshoot and write diagnostic SQL queries.
• Experience supporting and troubleshooting business-critical applications.
• Experience with Citrix, RDS, Azure Virtual Desktop or similar technologies.
• Solid understanding of networking, authentication, permissions and application dependencies.
• Experience using technical logs and diagnostic tools to investigate incidents.
• PowerShell or similar scripting experience.
• Ability to work independently and make sound technical decisions under pressure.
• Strong customer-facing communication skills.
• Flexibility to support agreed evening and weekend work requirements.

Desirable Skills & Experience

• C# and .NET development or code-review experience.
• Software development background.
• Experience diagnosing application issues through source code, logs and database analysis.
• Advanced SQL Server performance tuning and administration.
• Experience developing automation or diagnostic tooling.
• Knowledge of Wolters Kluwer CCH products or similar professional services software.

Key Behaviours

• Strong analytical and problem-solving skills.
• Ownership and accountability for delivering results.
• Calm, methodical approach in high-pressure situations.
• Curiosity and persistence when investigating unfamiliar issues.
• Commitment to continuous learning and development.
• Collaborative approach with strong knowledge-sharing habits.
• Professional and confident customer communication.
• Good judgement in managing technical risk, escalation and recovery planning.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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