Technical Implementation Manager

Technical Implementation Manager (Customer Integrations)

Location: Amsterdam (hybrid: 3 days in the office, 2 from home)

About the company

Our client is a fast-growing SaaS scale-up in the e-commerce space. Their platform helps online merchants make returns a smoother, more scalable part of the customer experience. It connects with the systems merchants already use, helping them streamline return flows, automate operational processes and improve the post-purchase experience.

The team works closely across product, engineering, sales and customer-facing teams to support merchants with both standard and more complex technical implementations.

The role

As Technical Implementation Manager, you lead technical implementation projects for merchants with complex integration needs. You are the bridge between the customer, internal teams and the engineers who build the integrations.

This is a customer-facing role with a strong technical and project management component. You gather and structure requirements, map integration solutions, guide customers through onboarding and implementation requests, and work closely with the Solutions Engineers who carry out the technical work.

You won’t build the integrations yourself, but you understand APIs, system architecture and technical constraints well enough to design practical solutions and lead conversations with credibility.

You’ll work closely with Product, Engineering, Sales and Customer Success, and play a key role in helping the company scale complex customer implementations in a structured way.

What you’ll do

• Lead technical implementation projects for merchants with complex requirements
• Be the main point of contact for customers’ technical stakeholders during onboarding and implementation
• Gather, clarify and document business and technical requirements
• Translate customer needs into clear integration designs and implementation plans
• Hand over, coordinate and track delivery with the Solutions Engineers
• Manage multiple customer projects in parallel
• Set clear expectations with customers on scope, feasibility and phased delivery
• Share insights from implementations with Product and internal teams to improve scalability

What you bring

• Experience in a customer-facing technical role, such as solutions engineering, technical implementation or technical project management
• Strong understanding of APIs, integrations and system mapping
• Ability to translate technical constraints into practical customer solutions
• Experience managing multiple projects or implementations at the same time
• Excellent written and spoken English
• Confidence working with both technical and non-technical stakeholders
• The ability to ask the right questions, structure unclear requirements and avoid overpromising
• Nice to have: experience with e-commerce, ERP, WMS or platform integrations

What’s in it for you

• A full-time role (40 hours per week)
• Hybrid setup: 3 days in the Amsterdam office, 2 days from home
• A 1-year contract to start
• Free company lunches
• Work trips abroad to collaborate in person with the engineering team
• Close collaboration with cross-functional teams in a growing company
• And more benefits