Technical Integration Manager

Ixilix is a technology-driven company that builds high-quality solutions and long-term partnerships. Our team is growing, and we are looking for a Technical Integration Manager.

The Technical Integration Manager will be responsible for coordinating the company's product integration activities and managing communication between internal and external stakeholders on technical matters.

Responsibilities

• Providing technical consultation to clients regarding the company's products and supporting them throughout the API integration process
• Configuring working environments for new integrations
• Performing diagnostics and troubleshooting of customer issues, including analysis of service logs
• Handling client inquiries received through chat and helpdesk tickets
• Monitoring and analyzing the status of the production environment
• Participating in the testing and implementation of software updates
• Preparing and maintaining technical documentation
• Providing technical support to other departments
• Participating in the team's on-call rotation

Requirements

• A minimum of 2 years of experience in a similar position
• Sound understanding of API testing and the ability to analyze technical requirements and issues
• Proven experience in preparing technical documentation
• Working knowledge of Jira and Confluence
• Basic knowledge of SQL
• Proficiency in reading and analyzing logs
• Experience in software and service configuration
• English proficiency at B2 level or higher
• Strong communication skills
• Customer and results orientation
• Ability to work effectively as part of a team

Nice to have

• Experience with Git
• Experience with monitoring and data visualization tools
• Experience with API tools such as Postman or similar
• Knowledge of REST APIs and JSON format
• Understanding of incident management processes
• Previous experience in a client-facing technical role

What we offer
Rewards & Celebrations

• Team Buildings Compensations
• Memorable Days Financial Benefit

Learning & Development

• Annual fixed budget for personal learning
• English Language Courses Compensation

Time Off & Leave

• Paid Time Off - 24 days
• Paid Sick Time - fully covered sick leave unlimited

Wellbeing Support

• Mental Health Support (Therapy Compensation)
• Holiday Helper Service

Tools & Assistance

• Laptop provided by Company (after probation)

Format of cooperation

• Remote from EU
• Flexible 8-hour per day, typically between 9:00 - 18:00 CET
• Availability: Monday to Friday
• Participation in on-call duties in accordance with the team schedule
• Scheduled days off due to public holidays in Ukraine
• The company offers optional business trips (Bratislava), providing opportunities for in-person collaboration

At Ixilix, we value transparency, trust, and ownership. We believe that great results come from people who care - about their team, their collaboration, and the impact they create.
Sounds like you? Let’s connect! We’re just one click away.