Technical Product Coordinator (Hybrid - Night Shift)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for the validation of technical requirements and customer information for specific Broadband products, ordering necessary equipment for install, third party service access and coordinating end to end milestones with stakeholders. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Responsibilities:

• Ensure Order Specs meet all submission criteria and compliance requirements and approve or reject as appropriate.
• Embrace and champion new initiatives, systems and product offerings.
• Act as SME for peers as it relates to job and product knowledge and mentor less tenured employees.
• Proactively identify opportunities for process/procedure improvement and recommend solutions.
• Responsible for orders that require an advanced technical knowledge.
• Support multi-location customers with multiple services at each site.
• Serve as primary contact with Project Managers, technical personnel and third party vendors (VAR).
• Responsible for scheduling customer premise technical visits, including wiring and installs. Ability to understand workforce quota for field services and install.
• Responsible for orders from submission through OA, to scheduling and installation.
• Responsible for in-flight changes based on eligibility requirements.
• Responsible for updating customers on construction status when relevant.
• Navigate through multiple systems to build, track and monitor orders.
• Interface with various levels of Sales, Operations, Engineering and other functional groups to ensure orders flow appropriately.
• Determine equipment installation status thru remote ping testing
  Meet scorecard productivity/quality metrics.
• Regular, consistent and punctual attendance. Must be able to work night, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements:

• At least 1-2 years of relevant work experience
• Background in Telecoms wireline provisioning, off-net or third-party new service, and MACD ordering and delivery milestones.
  • Access Service Request (ASR) form submission.
  • Comcast's customer National Access Portal.
• Knowledge in Broadband technology, its delivery methods, terminologies, and configurations.
• Experience in JIRA ticketing systems.
• Excellent communication skills
• Able to work in a hybrid work setup (3 days onsite and 2 days remote work weekly)
• Amenable to working a night shift work schedule
• Amenable to working in Oritgas Center, Pasig City

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

About Us

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.