Travel Product Database Coordinator l BGC-Early Day Shift l HYBRID

Our Company:

HOT Business Solutions Inc. is an emerging and growing company in the Philippines and a proud part of the House of Travel Group, dedicated to supporting exceptional teams across Australia and New Zealand. Since first opening in New Zealand in 1986 and its arrival in Australia in 2007, House of Travel has grown into the largest independent travel company in Australasia.

We've had a presence in Manila since 2012, with a talented team that has been an integral part of our operations for almost 13 years. Having operated in the Philippines for this long, we understand the culture and what it takes to create a positive and engaging workplace. After years of outsourcing, we took the next step—establishing our own local company to build stronger connections, provide better support, and create greater opportunities for growth. Our experienced team members from our outsourced operations have joined us on this journey, ensuring we carry forward the expertise, relationships, and knowledge built over the years.

We have the energy of a startup, backed by the stability of an established business.

If you're looking for a workplace where your contributions matter and where you can grow alongside a team that truly values your skills, we'd love to connect with you.

Travel Product Database Coordinator (Hotels, Transfers & Activities)

About the role

To accurately load, maintain, and update hotel, transfer, sightseeing, and rental car content across multiple database systems supporting the House of Travel Group supply chain in Australia and New Zealand.

Success in this role is measured by the accuracy, timeliness, and consistency of product data delivered to internal sales and distribution platforms.

What's in it for you?

• Hybrid work setup after training (3 months initial onsite, then mix of office/WFH) Must be available to work onsite for the full 3-month training period before transitioning to the hybrid arrangement.
• Monthly Base Salary range: PHP30,000 - PHP35,000
• Early day-shift schedule aligned with AU/NZ business hours (6:00 A.M. -3:00 P.M. Manila time)
• Opportunity to build deep expertise in travel systems and product operations
• Be part of a fun and collaborative culture that values teamwork, learning, and growth

**As part of our hiring process, we ask all applicants to complete a Travel Industry Aptitude test. The first interview (with our HR) will be scheduled right after that to keep things moving smoothly

Key Tasks:

• Using the policies and procedures in place, load and maintain annual contract details and tactical specials/campaigns into the relevant systems for new and existing suppliers for all destinations sold.
• Ensure the data loaded is accurate and errors are minimized. You will take responsibility for the quality of your output and ensuring you are checking your work for errors.
• Ensure deadlines are met and proactively work to achieve team goals. Ensure you are communicating with your Team Leader if there are any challenges.
• Attend meetings and training where relevant to increase your knowledge and upskill.
• Proactively handle and rectify complaints and problems, seeking guidance where appropriate.
• Presentation of accurate, timely product reports as requested
• Clear communication with our key internal departments we collaborate closely with including Contracting, Product, Finance and Operations teams.
• To operate as a supportive, cooperative, and effective member of both the database and greater Product teams.
• Support and contribute to all system & process enhancements and any development.

Requirements and Qualifications

• 2-3 years' Wholesale travel, or hotel reservations working with contracts and rate
• Background in product loading, database management, content administration, or operations support is an advantage
• Experience working with travel systems, inventory tools, or GDS platforms is a plus
• Previous experience with Amadeus Link hotels is a distinct advantage
• Proficient use of the MS Office suite of products such as Word, Excel, Outlook, and Teams is preferred
• Comfortable working across multiple systems and spreadsheets
• Excellent verbal and written communication skills.
• You will have the ability to manage large workloads efficiently and manage time effectively.
• Excellent attention to detail and accuracy is a must.
• Strong problem-solving skills to identify issues or understand how best to load product into our systems are highly beneficial.
• Open to new ideas and comfortable with change