Technical Product Manager - Digital Channel Applications

Location: 2 Bloor Street East, Toronto or 319 McRae Avenue, Ottawa

Job Type: Full time

Vacancy Status: Existing Role

Target Salary Range: $105,000 - $120,000

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Major Responsibilities

• Support the execution of the product vision and roadmap for digital channel applications.
• Partner with business and technology stakeholders to gather, assess, and translate requirements into clear user stories, acceptance criteria, and delivery-ready product features.
• Oversee product development stages, including idea generation, design, development, testing, and launch.
• Lead vendor relationships for assigned products and services, including requirements, deliverables, performance expectations, service levels, risks, dependencies, and issue escalation. Hold vendors accountable for commitments and work collaboratively with internal partners to ensure vendor solutions meet business, technical, security, compliance, and member-experience requirements.
• Make timely, evidence-based decisions within delegated authority, escalate material risks or investment decisions as appropriate, and remain accountable for the end-to-end results of product decisions from business-case approval through implementation and benefits realization.
• Help prioritize the product backlog by balancing customer needs, business value, technical feasibility, dependencies, risk, and delivery capacity. Ability to interpret customer needs and apply them to existing or new products
• Work closely with technical teams to clarify requirements, support solution discussions, unblock delivery, and ensure features are implemented as intended.
• Use data analysis, customer insights, and user feedback to inform prioritization, validate decisions, and measure outcomes. Use data driven decision making in all aspects of the channel management process
• Define and track KPIs to evaluate product performance, adoption, usability, and business impact.
• Support sprint planning, and promote continuous improvement across delivery practices.

Qualifications

Education / Certification / Experience

• Bachelor’s degree in computer science, Engineering or equivalent with 3 -5 years proven experience as a Technical Product Manager, Business Analyst, or similar role in a digital environment.
• Experience with current software development technologies and concepts and leading development efforts
• Strong technical background with the ability to understand systems, integrations, dependencies, and delivery constraints. Strong analytical skills with a foundation in business analysis, requirements gathering, user story development, acceptance criteria, and problem framing.
• Excellent communication, facilitation, and stakeholder management abilities.
• Familiarity with Agile methodologies, tools, and frameworks.
• Proven ability to bridge technical and business perspectives and work effectively with technology teams.

Knowledge / Skills

• Experience with digital banking, financial services, payments, onboarding, or customer-facing digital platforms.
• Experience using product analytics, experimentation, customer feedback, or journey mapping to shape product decisions.
• Familiarity with API integrations, mobile and web applications, accessibility, privacy, security, and operational risk considerations.
• Experience working with designers, researchers, developers, QA, compliance, operations, marketing, and customer support teams.
• Comfort using AI-assisted productivity tools to support analysis, documentation, discovery, and delivery planning.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants