Technical Product Owner - US Based

About MODE Global
MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Technical Product Owner

MODE Global | Information Technology

About MODE Global

MODE Global is a $4B+ multimodal transportation leader providing comprehensive supply chain solutions across North America. With services spanning truckload, LTL, parcel, intermodal, air, and ocean, we help businesses move what matters through technology, innovation, and strong partnerships.

At MODE, technology plays an important role in how we operate, serve our customers, and continue to grow. We're always looking for people who enjoy solving problems, exploring new ideas, and finding better ways to work.

About the Role

Do you enjoy connecting the dots between business needs and technology? Are you someone who can dig into how a system works, understand what users need, and help turn those ideas into practical technical solutions?

MODE Global is looking for a Technical Product Owner to support the continued development and enhancement of our proprietary logistics platform and the applications that connect our business.

In this role, you'll work closely with business stakeholders, software developers, and cross-functional teams to understand business challenges, define technical requirements, and guide solutions from initial concept through development, testing, and implementation.

You'll become a subject matter expert on key business applications, helping ensure our technology supports the needs of our operations and customers. From documenting requirements and developing user stories to creating workflows, testing enhancements, and troubleshooting production issues, you'll play an important role in making sure our systems work the way our business needs them to.

We're looking for someone who is technically curious, analytical, organized, and comfortable working with both technical and non-technical teams. If you enjoy taking ownership, learning complex applications, and turning ideas into solutions, we'd love to hear from you!

What You'll Do

Own Product Requirements & Business Needs

• Become a subject matter expert on MODE's key business applications and proprietary logistics platform.

• Work closely with business stakeholders to understand challenges, gather requirements, and identify opportunities for improvement.

• Serve as the primary connection between business teams and software development, ensuring requirements are clearly understood and solutions align with business needs.

• Advocate for stakeholder needs throughout the product development process.

• Analyze, clarify, and document business requirements, translating them into actionable technical specifications.

• Develop business process workflows and solution designs in partnership with stakeholders.

Partner with Development & Guide Solutions

• Create detailed technical user stories based on business and product requirements.

• Define clear acceptance criteria to guide development and ensure completed work meets expectations.

• Collaborate with developers throughout the development lifecycle to answer questions, clarify requirements, and resolve challenges.

• Develop screen mock-ups, prototypes, and process designs to help stakeholders visualize proposed changes and provide feedback.

• Participate in Agile ceremonies and help prioritize work based on business needs and project commitments.

Support Testing & Quality

• Review and test user stories to confirm functionality, accuracy, and alignment with business requirements.

• Partner with development and business teams during testing, troubleshooting, and implementation.

• Identify issues, document findings, and work with the appropriate teams to ensure problems are resolved.

• Help ensure system enhancements deliver a positive user experience and support efficient business processes.

Support Business Applications & Integrations

• Provide hands-on support for production application issues, helping investigate problems and coordinate solutions across teams.

• Work with integrations connecting MODE's applications to internal systems and third-party software.

• Understand and work with API and EDI integrations and common data formats such as XML, X12, and JSON.

• Use database knowledge and scripting to retrieve information, support testing, and troubleshoot application issues.

• Work with MySQL or similar database technologies to investigate data and support technical solutions.

• Partner with stakeholders and technical teams to improve application performance, usability, and reliability.

Embrace Technology & Continuous Improvement

• Identify opportunities to improve business processes, application functionality, and the overall user experience.

• Explore and leverage AI tools to support requirements analysis, documentation, testing, and day-to-day productivity.

• Stay current on emerging technologies and identify ways they can support product development and business needs.

• Balance multiple projects and priorities while maintaining ownership of commitments and deliverables.

What We're Looking For

• 5+ years of experience as a Product Owner in an Agile software development environment.

• Experience gathering and documenting business and technical requirements and translating them into detailed user stories.

• Strong understanding of Agile methodologies, product development lifecycles, and software implementation.

• Experience working with business process workflows, systems integrations, and application support.

• Familiarity with APIs, EDI, and data formats such as XML, X12, and JSON.

• Experience with UI/UX concepts, screen mock-ups, and designing solutions that improve usability.

• Understanding of database structures and schemas, with the ability to write scripts to retrieve data for testing and troubleshooting. MySQL experience is a plus.

• Experience working with Jira or similar project management tools preferred.

• Familiarity with AI tools such as Claude (Anthropic) and Microsoft Copilot, particularly for requirements analysis, documentation, and testing.

• Experience working in the logistics or transportation industry is a strong plus.

• Agile certification is preferred.

What Will Help You Succeed

• Strong communication skills and the ability to explain technical concepts and proposed solutions to both business and technical audiences.

• A natural curiosity and willingness to learn complex applications and understand how they support the business.

• Strong analytical and problem-solving skills, with the ability to think creatively and exercise sound judgment.

• The ability to work independently, take ownership, and manage responsibilities with minimal direction.

• Comfortable collaborating across departments and working with teams that have different priorities and perspectives.

• Highly organized, adaptable, and able to manage multiple projects in a fast-paced environment.

• A solutions-oriented mindset and the ability to work through challenges under tight deadlines.

Why Join MODE Global?

At MODE Global, you'll have the opportunity to work on technology that directly impacts how our business operates. You'll collaborate with teams across the organization, help shape our proprietary logistics platform, and see how your ideas translate into real improvements.

We value people who take initiative, ask questions, embrace new technology, and enjoy finding smarter ways to solve problems. If you're looking for a role where you can combine technical knowledge with business impact, MODE is a great place to grow your career.

Ready to turn business challenges into technology solutions? We'd love to meet you. Apply today!

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law