Technical Sales Support Specialist

Company Description SnazzyHR is an HR and recruiting technology company focused on making powerful tools accessible without enterprise-level costs or complexity. Its multi-layered recruiting and HR platform is designed to scale with startups, independent recruiters, and growing firms, helping teams streamline hiring and everyday HR administration. SnazzyHR replaces bloated, legacy systems with a smarter, more intuitive way to manage the administrative workforce. The platform emphasizes cost-effective scale, frictionless hiring pipelines, and simplified HR workflows so organizations can focus on their people. Applicants can expect to join a company at the forefront of HRTech and the future of work.

Role Description The Technical Sales Support Specialist is a full-time remote role responsible for providing technical and operational support to the sales and customer success teams. This role involves responding to customer and prospect inquiries, troubleshooting platform issues, and translating complex product features into clear, value-focused explanations. The specialist will assist with demos, contribute to proposals, and prepare technical documentation and FAQs that support the sales process. Day-to-day work includes collaborating with product and engineering to resolve technical questions, monitoring support tickets, and ensuring a smooth onboarding experience for new clients. The role also includes collecting feedback from customers to inform product improvements and helping optimize internal sales operations workflows.

Qualifications

• Demonstrated ability in Technical Sales Support and Sales Operations to assist the sales team with product knowledge, workflows, and deal support.
• Strong Technical Support skills to diagnose issues, guide users through resolutions, and liaise with product or engineering teams.
• Excellent Communication skills, including clear written and verbal communication and the ability to explain technical concepts to non-technical audiences.
• Customer Service experience with a focus on responsiveness, empathy, and building long-term client relationships.
• Familiarity with SaaS platforms, CRM tools, and HR or recruiting software is highly beneficial.
• Ability to work independently in a remote environment, manage multiple priorities, and collaborate across distributed teams.
• Analytical mindset with strong problem-solving abilities and attention to detail.
• Relevant education or equivalent practical experience in business, technology, or a related field.