Technical Service Manager (m/f/x)

Technical Service Manager (m/f/x) Apply now! Grob Aircraft is one of the leading manufacturers of training and special mission aircraft. We are known for our expertise in composite materials and advanced aircraft technology, and at our site we build aircraft that are flown by civil and military customers around the world. What makes this moment special: Grob Aircraft is now part of Helsing , Europe's leading companies in AI and defense technology. This connection opens the door to a new chapter, where decades of aircraft manufacturing experience meet cutting-edge software and artificial intelligence. For everyone joining us, it means the chance to help shape the next generation of aircraft and the future of aviation. About the role As Technical Service Manager, you are the technical bridge between our customers, service teams and engineering. When a customer has a technical question or a problem with their aircraft, you make sure it gets resolved quickly, correctly and cost-effectively. This is a hands-on individual contributor role where your technical judgment and communication skills directly shape how customers experience Grob Aircraft support. You will own technical queries from first contact through to resolution, work closely with engineering on practical solutions, and help us keep improving how we deliver support. What you will do Handle customer technical inquiries and support requests, making sure each one is resolved on time and to the right quality and cost. Analyze technical issues and work with engineering and internal teams to develop solutions that actually work in the field. Act as the main point of contact for technical troubleshooting and problem resolution. Document and track queries, investigations and resolutions through our established systems. Keep support cases moving, follow up where needed and close them within agreed service levels. Spot recurring issues and suggest process improvements that make support faster and better. Back up Sales and Account Managers with technical expertise during customer conversations. Maintain records of technical discrepancies and help build our technical knowledge base. Work across engineering, sales, customer support and service teams for smooth issue resolution. Contribute to improvement initiatives around technical support and service delivery. What you bring At least 6 years in a Help Desk, Technical Support, Engineering or similar customer-facing technical role. Bachelor's degree in Aerospace Engineering, Technical Studies, Aircraft Maintenance or an equivalent qualification. Strong analytical and troubleshooting skills, with the ability to diagnose and solve complex technical problems. Excellent written and spoken English. The ability to juggle multiple priorities, requests and stakeholders at once. A structured, organized and detail-oriented way of working. Nice to have Experience in the aerospace or aviation industry. Working knowledge of Teamcenter and SAP. Additional languages, especially Spanish or French. Experience developing technical solutions alongside engineering teams Why Grob Aircraft Here you work on real aircraft, with real customers, and your solutions fly. You get direct contact with engineering, a clear role, and the chance to see the impact of your work every day, all while being part of a company shaping the future of European aviation. #LI-HK1 LI-HYBRID Abteilung Vertrieb Standorte Grob Aircraft SE Arbeitsort (Präsenz, Homeoffice...) Hybrid Beschäftigungsverhältnis Vollzeit Über Grob Aircraft SE Grob Aircraft entwickelt und fertigt seit über 55 Jahren hochleistungsfähige Flugzeuge aus Faserverbundwerkstoffen – von Schulungsflugzeugen bis hin zu Sondermissionsplattformen. Über 3.500 Flugzeuge weltweit wurden bereits ausgeliefert. Als Teil von Helsing verbinden wir bewährte Luftfahrtkompetenz mit modernster KI-Technologie. Gemeinsam entwickeln wir die CA-1 Europa – Europas erstes autonomes UCAV. Ein Programm, das europäische Verteidigungstechnologie neu definiert. Wofür wir stehen: Ingenieursexzellenz, technologische Souveränität und eine Unternehmenskultur, die auf Vertrauen, Eigenverantwortung und kurze Entscheidungswege setzt. Gegründet 1971 Mitarbeitende 360