Technical Services PO & SAP Specialist

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

JOB OVERVIEW

The Technical Services team at Lavazza North America supports commercial growth and customer satisfaction by ensuring coffee equipment, service programs, and distributor technical operations perform reliably across the field. The team partners closely with sales, distributor partners, customers, and internal stakeholders to deliver equipment training, troubleshoot service issues, improve asset performance, and support the successful rollout of new technical programs. Through data-driven service insights and consistent field execution, the team helps strengthen customer relationships, improve service quality, and enable growth across Away from Home channels.

The Purchase Order (PO) and Systems, Applications, and Products in Data Processing (SAP) Specialist supports Lavazza North America’s Technical Services department by managing purchase orders in accordance with company purchasing manuals, directives, and procedures. The role manages the accounts payable process for third-party service providers, including collecting, coding, entering, and reconciling invoices to support payment for approved services. The specialist also maintains service and equipment records, reconciles inventory, and prepares reports and cost analyses to support departmental operations.

Work location: Remote

Work model: Remote

JOB RESPONSIBILITIES

• Validate and issue purchase orders in accordance with company purchasing policies, procedures, and the accounting system.
• Collect, code, enter, and reconcile service, maintenance, and parts invoices accurately and promptly in accordance with company standard operating procedures (SOPs).
• Resolve invoice issues and concerns to support payment to authorized third-party service providers for approved services.
• Prepare supporting documentation and attachments for service calls, maintenance, and parts invoices.
• Report and reconcile inventory as directed.
• Prepare management reports and analyses for internal customers, including analysis of key cost drivers and cost centers.
• Track equipment and service activity daily by job site, type, and usage, and prepare maintenance analyses covering equipment numbers, models, activities performed, and spare parts used.
• Maintain the company dispatch board and/or log sheet.
• Support the Technical Services team and complete additional projects assigned by the supervisor.

JOB QUALIFICATIONS

• High school diploma, college degree, or an equivalent combination of education and professional experience.
• Proficiency in Microsoft Office Suite.
• At least 2 years of experience using SAP or comparable software.
• Experience using Salesforce or comparable software

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.