Technical Solutions Engineer II

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

As a Technical Solutions Engineer at Diligent, you will play a critical role in supporting complex and enterprise pre-sales engagements by designing, prototyping, and demonstrating tailored GRC solutions. You will partner closely with Sales, Customer Success, Product, and Professional Services to translate sophisticated customer requirements into compelling technical solutions that accelerate deal velocity and drive technical wins.

This role is ideal for someone who enjoys hands-on technical work, customer-facing problem solving, and building prototypes and automations that showcase how modern GRC platforms integrate into enterprise ecosystems.

This role operates on a hybrid model, with 50% office-based work required and is open to candidates based in London.

Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the UK.

Key Responsibilities

Pre-Sales Technical Execution

• Partner with Sales, and other members of the Solutions team to support mid-market and enterprise GRC opportunities
• Own the technical pre-sales win for assigned deals, including solution validation, design, and risk mitigation
• Design and deliver tailored demos, technical deep dives, and proof-of-concepts (POCs)

Solution Prototyping & Automation

• Build demo prototypes, automation scripts, and integration examples using languages such as Python
• Develop solutions and workflows to demonstrate:
  • Data ingestion and transformation
  • API-based integrations
  • Process automation and orchestration
• Leverage REST APIs to integrate Diligent with third-party enterprise systems
• Expert at using AI and applying it to solution delivery

Technical Storytelling

• Translate complex GRC use cases into clear, value-driven technical narratives
• Prepare demo assets, technical diagrams, and supporting materials for customer engagements
• Confidently present to technical, business, and executive stakeholders

Cross-Functional Collaboration

• Work closely with Product Management to:
  • Stay current on new capabilities and roadmap
  • Provide structured feedback from customer engagements
• Collaborate with Marketing on webinars, conferences, and thought-leadership initiatives
• Support internal enablement by sharing reusable demo assets and technical patterns

Required Experience/Skills

• 3+ years of experience in a customer-facing technical role within B2B SaaS or enterprise software, such as Pre-Sales Engineering, Technical Consulting, Solutions Architecture, Software Implementation, or Integration
• Strong proficiency in Python, including experience with REST APIs, data handling and transformation, and automation scripts and tooling
• Familiarity with common Python libraries, such as Pandas and Requests
• Exposure to workflow automation platforms, data pipelines and ETL processes, security tooling, and either audit or compliance tooling
• Experience building demo environments or reusable technical tools
• Experience supporting enterprise or regulated customers
• Comfortable engaging with senior stakeholders and complex buying committees
• Proven ability to balance technical depth with business value articulation
• Curious, proactive, and comfortable operating in fast-moving environments

Preferred Experience/Skills

• Experience working within a Governance, Risk, Compliance, Audit environment
• Experience with GRC platforms, regulated industries, or enterprise data workflows is a strong plus
  

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

About Us

At Diligent, we’re the AI leader in governance, risk, and compliance (GRC) SaaS solutions. Our platform helps over 1 million users, including 700,000 board members- clarify risk, strengthen governance, and make faster, smarter decisions. Join us and be part of a team that empowers leaders worldwide to manage risk, build resilience, and drive impact every day.

Our AI Enhanced Interview Process

We may use Artificial Intentigence (AI) tools to support parts of our hiring process, such as reviewing applications, analysing resumes or assessig responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions at Diligent are made by humans. If you would like more information about this-please contact us at recruitment@diligent.com

A Committment to Candidate Experience

At Diligent, our people are our greatest asset, driving our mission to empower leaders and boards worldwide with smarter governance and risk solutions. We are committed to providing a best-in-class experience for all candidates. If you had a positive experience or see ways we could improve, please share your feedback with us at: recruitment@diligent.com