Technical Solutions Manager I

In 1989, Wikoff’s first continual improvement department was established, adopting a Total Quality Management approach. Over the years, the department has matured and expanded its vision to include not only oversight of the quality management system, but also training programs and employee safety while adopting other improvement methodologies such as lean and six sigma.

Position Overview:

At Wikoff, we're proud to be employee-owned, which means every team member has a stake in our success. We believe in building a workplace where people feel valued, empowered, and invested in the future.

Wikoff delivers the products, support, and expertise our customers need to succeed across the printing, packaging, industrial, and adjacent markets. As a full-service solutions provider, we offer a comprehensive portfolio of inks, coatings, adhesives, specialty chemicals, photopolymer technologies, processing equipment, imaging software, hardware, and related consumables. Our team is committed to delivering innovative solutions, technical excellence, and responsive service that help customers improve performance and achieve sustainable growth.

The Technical Solution Manager II is an experienced technical specialist who independently leads service assignments, resolves complex and multi-variable application problems, and coordinates customer qualification projects. With deeper experience across processes and chemistries, this role connects customer requirements with internal technical resources, serves as a technical resource for the team, and recommends improvements supported by documented evidence.

The ideal candidate is an experienced, independent problem-solver with strong flexographic and lithographic expertise who leads complex investigations to closure, earns customers’ trust on difficult issues, and communicates evidence clearly.

Key Responsibilities:

Customer Technical Support & Issue Resolution

• Independently lead investigations of complex, recurring, and multi-variable issues spanning materials, process settings, and customer operating practices; develop a testable explanation and drive corrective actions to closure.
• Set investigation priorities, responsibilities, and follow-up dates, and verify that corrective actions resolve the problem.
• Serve as a technical resource to Level I team members on complex issues; provide technical input on significant complaints, referring credits, product disposition, and contractual commitments to authorized decision makers.

Trials, Qualifications & Product Implementation

• Design and lead application qualification projects with defined acceptance criteria, resource needs, decision points, and implementation plans.
• Coordinate customer, branch, and laboratory participation so recommendations are practical and reproducible.
• Evaluate the technical risk of proposed changes, approve recommendations within established guidelines, and resolve open questions before implementation.

Training & Knowledge Sharing

• Deliver customer and operator training for flexographic and lithographic applications, including advanced troubleshooting.
• Develop reusable investigation, trial, and training practices for the Technical Solutions Group.

Commercial Support & Account Partnership

• Act as primary technical contact for assigned accounts in the territory and partner with commercial leaders to prioritize service activity by customer need and business impact.
• Support product selection, account transitions, competitive conversions, and consumables growth with sales teams.
• Communicate evidence, limitations, and next steps clearly to customers and internal stakeholders.

Documentation, Reporting & Continuous Improvement

• Analyze service data and prepare actionable reports, applying knowledge of oil-based, energy-curable, solvent-based, and water-based inks and coatings.
• Share recurring failure patterns with Quality, Product Development, and Operations to drive prevention.
• Perform other duties as assigned by management.

Supervisory Responsibilities

• No direct reports. Shares technical knowledge with team members and supports onboarding and training of new Technical Solutions Group personnel.

Qualifications

• High school diploma or equivalent required; technical education in printing, chemistry, or a related discipline preferred.
• [Five] or more years of printing industry experience, including technical service or application support.
• Strong flexographic and lithographic process knowledge.
• Working knowledge of oil-based, energy-curable, solvent-based, and water-based inks and coatings.
• Proficiency with color measurement and matching hardware and software, such as X-Rite iQC, IFS and ColorCert; Curve; pressSIGN; and Techkon Calibri and ChromaQA.
• Demonstrated ability to lead complex investigations and qualification projects, plan independently, and coach less experienced technical personnel.
• Proficiency with Word, Excel, PowerPoint, and virtual meeting tools; effective written, verbal, interpersonal, and mathematical skills.

Working Conditions:

• Remote role with travel of 75% or more, including the ability to travel on short notice, and variable hours based on customer needs.
• A valid passport and ability to travel internationally are required.
• Follow company and customer safety procedures, wear required protective equipment, and work in customer production areas only within authorized responsibilities and training.

Effort/Physical Demands:

• Ability to stand and walk for extended periods at customer press and production sites
• Lifting/pushing/pulling up to [50] lbs.

Health and Safety Responsibilities:

• Must work in accordance with Health and Safety regulations, Company Rules, Plant Rules, policies and procedures.
• Must use or wear equipment, protective devices, or certain clothing as required by the company.

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)
• Employee Stock Ownership Plan
• Career development and training opportunities
• Clean, safe, and team-oriented work environment

This position contributes to a quality product by ensuring overall compliance to defined Product Specifications, the Quality Management System, and the Quality Policy. Additionally, this position promotes a safe work environment by complying with the defined Safety rules, GMP and regulations at all times.

This company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.