Technical Support Analyst (Dynamics 365)

We are searching for a hands-on Dynamics 365 professional who enjoys solving technical problems and supporting business users. Are you someone who is comfortable taking ownership of day-to-day application support while contributing to platform improvements, coordinating with external partners and ensuring the stability of the Dynamics 365 environment? Then this job might be just the right fit for you.

Main responsibilities:

Application Support

• Provide day-to-day functional and technical support for Dynamics 365 CE applications, including Customer Service, Omnichannel and Field Service.
• Investigate and resolve incidents, service requests and production issues.
• Monitor system performance, manage support tickets and ensure agreed service levels are met.
• Conduct root cause analysis and identify opportunities for improvement.
• Participate in on-call support and escalation processes when required.

Platform Administration & Maintenance

• Manage and maintain Dynamics 365 CE environments, Dataverse and Power Platform solutions.
• Configure and support Customer Service Workspace, Copilot Service Workspace and Omnichannel features, including routing, queues and voice channels.
• Maintain security roles, teams and application configurations.
• Support Power Apps and Power Automate solutions.
• Coordinate deployments, environment refreshes and releases across development, test and production environments.

Stakeholder & Vendor Management

• Work with business users to understand issues, gather requirements and identify system improvements.
• Coordinate with Microsoft and external vendors to resolve complex technical issues.
• Support system integrations, data quality checks and migration activities.
• Participate in testing, release planning and user acceptance testing (UAT).
• Provide user guidance, training and technical documentation.

Required skills:

• Experience with Copilot Service Workspace and Dynamics 365 Sales.
• Knowledge of Power BI and dashboard development.
• Experience with APIs, system integrations and data migration.
• JavaScript customization experience within Dynamics 365.
• Familiarity with Azure services and Microsoft Entra ID.
• ITIL certification or experience working in an ITIL-based support environment.

What our partner can offer to you:

• An international working environment
• Hybrid working model with 2 days of home office per week
• Centrally located office
• Career development and growth opportunities