Technical Support Engineer

Job Description Job Title: Code Pilot (Technical Support Engineer) Team: Flight Crew Location: Hybrid or Remote -Work from Home with Flexibility About the Mission At Mach7, we build innovative medical imaging solutions that help hospitals and clinicians deliver better patient care. As part of our dynamic Flight Crew , you’ll be part of a tight-knit squad that keeps our customers’ imaging data flying smoothly and safely every day, everywhere. Your Role As a Code Pilot, you’ll be our customers’ first line of technical support and a trusted companion when things get turbulent. You’ll troubleshoot issues, assist with core database administrative tasks, and make sure our clinical partners have what they need to do their life-saving work without delay. Working alongside your Wingmates, and Airboss & Aces (your teammates), you’ll build experience that can launch you into a Tech Viper role handling advanced troubleshooting and high-impact projects. What You’ll Do Provide level one technical support for hospitals using Mach7’s Enterprise Imaging Solution. Perform routine DBA tasks such as monitoring, user access, backups, and system health checks. Triage, troubleshoot, and resolve issues or escalate when needed. Document solutions and share knowledge to help the entire crew work smarter. Communicate clearly and calmly with customers, even in high-pressure situations. Work closely with your Flight Crew to make sure health care providers stay up and running 24/7. Learn and grow your knowledge of our systems, databases, and imaging technologies. About You You’re curious, resourceful, and eager to learn. You have familiarity with relational databases (SQL Server or similar) You love solving problems and helping people. You thrive in a collaborative team environment and communicate well under pressure. You prefer to work in a flexible, hybrid environment as part of a supportive crew, with freedom to do your best work from home. Bonus Points if you have: · Experience with PACS, VNA, or enterprise imaging systems · Familiarity with HL7, DICOM, or other healthcare data standards · Mach7 Enterprise Imaging Platform experience Your Flight Path This entry-level mission is your runway for growth. Code Pilots who prove themselves in the cockpit can advance to Tech Viper roles becoming technical experts trusted with our most complex customer challenges. Why Fly with Us Be part of a purpose-driven team making real impact in healthcare. Work in a flexible environment from home remotely alongside your crew A supportive, fun Flight Crew culture where everyone has your back. A growing company where your skills and ideas can truly take off. Ready for Takeoff? If you’re ready to join a crew that values teamwork, curiosity, and helping clinical customers deliver life-saving care, we’d love to hear from you. Apply now — your cockpit is waiting. Mach7 Technologies is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, ethnicity, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under the law.