Technical Support Engineer

Provide technical support to customers and Internal team on site during installation and commissioning Provide remote technical support to customers Troubleshooting remote support to the team on site, software remote connection Routing calls and requests from service team to the right departments Create appropriate records of calls and problems at site in our database Making outgoing courtesy calls to staff ensure satisfaction and execution Performing special project work as assigned by the manager Performing assistance remotely on problems, project improvements and test execution Follow up on service requests and problem Assisting staff operations and projects execution Travel to customer site to support the team on site when/as necessary Qualifications: Bachelor's Degree in Engineering Able to read and understand electrical diagrams and layouts Able to read and understand mechanical drawings and layouts Able to read machines layouts and manuals Knowledge of Siemens TIA portal is a plus Knowledge of motor inverters is a plus Proficient with computer applications including Microsoft Office package, Outlook Strong communication and interpersonal skills working with teams Capable to guarantee coordination with staff, customer and suppliers in a very professional way Full orientation to problem solving and analytical approach skills Good written and oral English communication skills Skill in planning and preparing written communications Interpersonal skills: such as phone skills, written and verbal communication skills, active listening and customer-care Ability to multi-task and adapt to changes quickly Ability to work in a team and communicate effectively Prior experience troubleshooting technical problems Prior experience dealing with teams Basic understanding of Internet related software Networking Skills recommended Excellent Problem Solving / Troubleshooting Skills Ability to interact with technical teams daily and reporting to management Ability to adapt to change and the changing needs of the company Ability to work overtime to ensure problem solving.