Technical Support Engineer

IT Deskside Support Engineer

Location: Dublin 18, Leopardstown

Hybrid - 3 to 4 days onsite, remainder remote working

Type: Full-time, Permanent Contract

Salary: 45k - 47k eur per annum DOE plus benefits

(Please note: Applicants must possess full time working rights as sponsorship is not offered for this post.)

We are currently recruiting for an IT Deskside Support Engineer to join a busy enterprise IT environment based in Dublin.

This is a hands-on, user-focused role providing onsite technical support across a wide range of IT services. You will be responsible for resolving day-to-day technical issues, supporting users across the organisation and providing a high level of service to senior and VIP users.

The role would suit an experienced IT Support Engineer looking to develop their career further across Microsoft, Azure and modern workplace technologies.

Key Responsibilities

• Provide 1st/2nd line deskside and IT support to users across the organisation.
• Troubleshoot and resolve hardware, software, operating system and access-related issues.
• Support Windows and iOS devices in an enterprise environment.
• Troubleshoot Okta, login and authentication issues.
• Manage password resets and user administration, including joiners, movers and leavers.
• Support email administration, including mail forwards and distribution lists.
• Provide support for Microsoft 365 and Microsoft Teams.
• Assist with Azure infrastructure and management, including:
• Azure Virtual Machines
• Security Groups
• Entra ID
• Endpoint Management
• Azure IaaS, PaaS and SaaS services
• Provide support across MDM / endpoint management technologies.
• Prepare, configure and ship IT equipment including laptops and printers.
• Log, track and maintain accurate records of incidents and service requests through the IT service management system.
• Carry out troubleshooting and root cause analysis where required.
• Follow established IT procedures, security standards and support processes.
• Escalate complex technical issues appropriately and work closely with wider infrastructure and IT teams.
• Assist with infrastructure and technology projects when required.
• Provide a professional, customer-focused service to all users, including senior and VIP stakeholders.

Key Skills & Experience

• Previous experience in an IT Support, Deskside Support or Desktop Support role.
• Strong troubleshooting and problem-solving skills.
• Good working knowledge of Microsoft Windows.
• Experience supporting Microsoft 365 and Microsoft Teams.
• Knowledge of Azure / Microsoft Entra ID and modern cloud environments.
• Experience with MDM / endpoint management.
• Experience supporting mobile devices, including iOS.
• Familiarity with user administration, access management and authentication platforms such as Okta.
• Strong understanding of IT service management and ticket-based support.
• Excellent communication and customer service skills.
• Comfortable working in a fast-paced environment and supporting senior/VIP users.
• Strong spoken and written English.

Qualifications

Candidates should ideally hold either:

• An Azure certification, or
• A relevant IT/Computing degree alongside practical hands-on IT support experience.

What's on Offer?

• Competitive salary and benefits package.
• Excellent opportunity to develop your career across Microsoft, Azure and modern workplace technologies.
• Ongoing training and professional development.
• Exposure to a broad enterprise IT environment.
• Supportive and professional working environment

If you are an experienced IT Support or Deskside Engineer with strong customer service skills and an interest in developing your Azure and modern workplace expertise, we'd like to hear from you.