Technical Support Engineer

Technical Support Engineer | Remote, Australia | Up to AUD 120k + super

I’m working with a fast-growing cloud security company. They’re now building out their Australian team and are hiring a Technical Support Engineer to help protect customers’ cloud and Kubernetes environments. It’s fully remote across Australia, and it’s a senior position handling complex customer escalations.

Responsibilities:

• Own complex technical escalations from customers via Slack, chat and email.
• Troubleshoot issues across cloud and Kubernetes environments, working closely with R&D and Product.
• Build trust with customers by explaining solutions clearly and educating them on the platform.
• Document fixes and contribute to the support knowledge base.

Experience:

• 3+ years in a customer-facing technical role, such as support engineering, escalation or TAM. Engineers with plenty of customer contact who want to move into support are also welcome.
• Hands-on Kubernetes experience beyond the basics.
• Strong cloud knowledge across AWS, Azure or GCP. AWS is preferred.
• Solid Linux and networking, plus Docker and containerisation.
• Familiarity with MySQL, OpenSearch, Grafana or similar troubleshooting tools.
• A cybersecurity background, especially cloud security, is a big plus.
• Strong communicator who enjoys working with customers.

Package:

• Up to AUD 120k + super
• Share options
• Fully remote (must be based in Australia, no visa sponsorship)
• AUD 200 a month towards private health insurance
• AUD 250 home office budget
• 20 days’ annual leave + public holidays
• A real chance to progress: the global team is set to double, and there are no team leads in Australia yet

The interview process includes a short take-home task and a hands-on Kubernetes session, so it’s a great chance to show what you can do.

If this sounds like you, or someone you know, send me a message, ideally with a CV or a mobile number, and I’ll follow up with a call.