Technical Support Engineer (Dedrone)

Please apply directly if you are interested in this Tech Support Role, Located in Mesa, AZ. MUST HAVE LINUX experience!!

Description

Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon

Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers

Research and identify solutions to resolve software and hardware issues

Diagnosing and troubleshoot technical issues, including account setup and network configuration

Take ownership of customer issues reported and seeing problems through to resolution

Track internal and external requests and technical issues to resolution, within agreed time limits

Update, maintain and monitor our customer systems as a full service

Ensure all requests and issues are properly logged

Prioritize and manage several open issues at one time

Document technical knowledge in form of notes and manuals

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Work with engineering and development teams to perform root cause analysis

Take part in On-call Support and weekend coverage

Skills

technical support, linux, commands, troubleshooting

Top Skills Details

technical support,linux,commands,troubleshooting

Additional Skills & Qualifications

Bachelors degree in computer science or a related field, or 5+ years relevant work experience preferred

Previous practical work experience in the field of customer support

Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues

Very good knowledge in networks and Linux

Strong sense of ownership and urgency

Ability to work well in a team and enjoy knowledge sharing

Excellent communication skills with the ability to provide advice to non-technically aware customers

Willing and able to travel

Good knowledge about consumer UAV protocols and standards

Basic knowledge and understanding of RF technology

Basic understanding of cloud computing solutions

Drone pilot license in future

Must pass a Justice Information Services (CJIS) BG check and maintain confidential and highly sensitive information.

US Citizenship is required with the ability to obtain US Government security clearance

PAY: $28 Hour

This is a Contract position based out of Mesa, AZ.

The pay range for this position is $27.00 - $29.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Mesa, AZ.

This position is anticipated to close on Nov 17, 2026.

This is a hybrid position in Mesa,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.