We are looking for a technically strong and service-minded Technical Support Engineer to join a growing SaaS company operating at the intersection of payments, data and technology.

You will be the technical point of contact for investigating and resolving technical, data and integration-related issues, working closely with clients, Operations, Product and Engineering.

The Role

Investigate and resolve technical, data and integration issues
Analyse logs, API requests/responses, transaction data and system behaviour
Troubleshoot payment data, PSP integrations, reporting and transaction-processing issues
Work with APIs, webhooks, JSON, databases and SaaS platforms
Use SQL to investigate data discrepancies and identify root causes
Reproduce issues and determine whether they relate to configuration, data, integrations or product defects
Resolve issues independently where possible and escalate complex bugs with clear technical documentation
Support clients and internal teams with technical investigations and provide clear updates
Identify recurring issues and help improve support processes, monitoring and documentation

Requirements

Experience in Technical Support, Application Support, Integration Support, Support Engineering or a similar technical role
Strong troubleshooting and analytical skills
Good understanding of REST APIs, HTTP, JSON and integrations
Experience working with logs and application errors
Basic/intermediate SQL and confidence working with structured data
Understanding of databases, data flows and SaaS environments
Excellent communication skills and a strong ownership mentality
Experience in Payments, FinTech or SaaS is highly desirable
Comfortable working in a fast-moving startup/scale-up environment

Nice to Have

Experience with BigQuery, Grafana, Datadog, Kibana, GCP/AWS, Postman, Swagger, Python or JavaScript, as well as payment platforms, PSPs or payment orchestration systems.

What’s Offered

Work at the intersection of Payments, Data and Technology
Exposure to complex payment integrations and transaction data
Close collaboration with Product, Engineering, Data and Operations
Opportunity to help shape the technical support function as the company grows

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