Technical Support Engineer with expertise in incident management, problem management, and root cause analysis for our Customer Service team
- Hiring from
- Denmark
- Work type
- Hybrid
- Posted
606,709 remote jobs, straight from company career pages
100% free · New jobs every minute
Show job descriptionHide job description
Location:
Fredericia, South Denmark, DenmarkJob ID:
R1013166Date Posted:
2026-07-07Company Name:
Hitachi Rail Denmark A/SProfession (Job Category):
Engineering & ScienceJob Schedule:
Full timeRemote:
NoAbout Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.
Job Description:
Join Hitachi Rail Denmark in Fredericia
We are looking for a Technical Support Engineer with expertise in incident management, problem management, and root cause analysis for our Customer Service team.
Do you have a technical mindset and thrive in a fast-paced environment?
Hitachi Rail Denmark A/S is seeking a skilled engineer or IT professional who is passionate about solving complex technical problems and delivering exceptional customer service.
As part of our Customer Service team, you will support Banedanmark, troubleshoot complex railway systems, and help ensure stable operations. The role sits within a long-term project, with Hitachi Rail expecting to service the system for the next 20 years.
Why Join Us?
Join a dynamic team, work with advanced railway systems, and build your expertise in ERTMS while contributing to a greener and more efficient Danish railway.
Engage in challenging technical problem-solving and process improvements.
Work closely with the customer, with a clear focus on system stability and compliance.
Enjoy a supportive environment that values structured processes and strong communication skills.
Be part of a project and a company with long-term stability, offering opportunities for personal and professional growth over decades.
What You’ll Do
Document root cause investigations, analyses log files, and drive identified issues towards resolution.
Drive problem management and execute incident trend analysis including FRACAS.
Resolve technical issues and monitor, maintain, and analyses network interface performance.
Communicate effectively with our customer in Danish and manage internal documentation in English.
Develop technical expertise in railway technology like IM and RBC.
What You Bring
Proven background in technical support and troubleshooting.
You could have an engineering background.
Exceptional communication skills in both Danish and English.
Calmness under pressure and the ability to prioritize tasks in a fast-paced environment.
Experience in the railway industry is advantageous but not required.
Working Conditions
Competitive compensation reflects the high standards and demands of the role.
The role offers hybrid working with a 60/40 split.
Ready to Apply?
If you are ready to contribute to a project with long-term stability and impact, send your application and CV to Hitachi Rail Denmark today.
Help shape the future of Danish railway operations through reliable service, technical expertise, and continuous improvement.
Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.
At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail
About Us
Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
Contact Us
E-mail us for data privacy inquiries or technical support.
