Technical Support Lead
- Hiring from
- Germany
- Work type
- Hybrid
- Posted
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About the Role:
We are looking for an experienced Technical Support Lead to lead and develop a five-person customer support team.
This is a people-focused leadership role with responsibility for customer satisfaction, service delivery, SLA performance and complex customer escalations. You’ll work closely with the team and customers while continuously improving how we deliver support.
You don’t need to be the most technical person in the room. We’re looking for someone who understands complex technical environments, knows how to ask the right questions and, most importantly, knows how to lead, coach and develop a strong technical support team.
Responsibilities
Education / Qualifications
Nice to have
- Experience with IT service management and ITIL principles.
- Experience driving continuous service improvement, process optimisation and resource planning.
- Knowledge of Video Management Systems (VMS), CCTV/video surveillance, physical security software or access-control solutions.
Most importantly, we're looking for a people-focused Support leader who enjoys developing teams, building strong customer relationships and finding better ways to deliver an excellent support experience.
About Octave
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.
Recruitment Fraud Alert
Octave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at careers@octave.com
